Unhappy with wifi

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  • Problem
  • Updated 2 years ago
  • (Edited)
I would not recommend this internet to anyone who plans on using their internet for anything. First being told I wouldn't need a satellite because I had one then getting a satellite on my roof. Within 2 days of having the internet I was calling them because it was just insanely slow. Called multiple more times before even a week into my service and got the unplug re plug run around as usual. Because I had no idea how to reset a router obviously. Have issues with the wifi router reaching across my house which is not very big, the service technician i spoke with on the phone just looked up wifi boosters and told me the prices. I should not have to buy something to improve a signal from your new hi tech router that can't reach 30 feet. It's impossible for anyone in my house to stream anything on any device at any time of day. I cannot use any social media or even load anything on youtube on my phone without massive buffering and then eventually giving up. We would rather use our phone data than even bother connecting our phones to the wifi but we don't have service where we live since we just moved here. I just downgraded my service to 10gb instead of paying for 18gb of data because I can't afford to pay the cancelation fee right now seeing as I have only had service for less than a month. I also cannot wrap my head around putting a data cap on household internet. Maybe it was because where I just moved from had unlimited and would let you choose a speed instead of limiting data? It just makes no sense to limit data and watch people jump through hoops to try to maintain a certain speed of Internet. Other than a money making scheme its not reasonable for anyone.
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  • tired of it.

Posted 2 years ago

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Bev, Champion

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With land based internet service, it's just a matter of a few servers and cables to add more data capacity. With Satellite, it's a matter of building and launching a new satellite into orbit. The space launch industry is now privatized so, that adds bidding for the launch and so on. I'd say it's not rocket science but, in this case it really is rocket science.

Each satellite is like a giant bottle of data capacity, once that's used (assigned to customers) that's it until Viasat (Exede) can build and get a new satellite launched. Better business to sell a lot of people a little of that capacity than try to sell a lot to a few people- most households can't afford what even 100 GB cost on the satellite. (have to pay for the rocket science and, the support teams it takes to keep it running, and help us when we have a problem.)