On May 1 my service was mistakenly shut off. I called and a service rep immediately turned me back on. However since then my download speed is only .2 mbps. It is so slow it is not useable. Did it get turned back correctly? I did not have this problem before. Any help would be appreciated.
This is a peer to peer forum, not a direct way to contact Exede. We are just customers, like you and cannot see your account. You need to email your account information to firstname.lastname@example.org or call them at 855-463-9333.
Do Not post any personal or account information here, this forum is public and anyone with internet access can see it so, it isn't safe to post personal or financial information here, that's why we have to email or call them if we need account specific help.
Sorry your service was mistakenly disconnected. Please allow us to figure out what the issue is with your speeds and let’s see if we can improve these for you. Please send us your account and contact info to email@example.com or give us a call at 866.945.3258. Thank you