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This last month was our worst for data. We went through it amazingly fast and were throttled speed for over half of the time even before we hit our limit. As we approached the end of our data limit earlier this month I purchased an additional 2GB, hoping it would restore our speed. Our speed was never restored and the data lasted literately about 10 minutes for each of our purchases according to data usage scale. And as of late our data scale has been all over the place, showing no data used to over 19GB. This was confirmed by the Exede reps that I dealt with on the phone.
I notified service support but got absolutely no where. They did say there appeared to be some issues with our modem settings but it was something the tech dept had to resolve. I was supposed to be notified when the issues were addressed over week ago and still have not received a response. I never did get to use the additional data I purchased.
To top off this frustration, we recently transitioned to 15GB Classic Plan from the Evolution 10 Plan. We were told that we could do this for a couple of months to see it better fit our data needs. It did not. So I inquired if we could change our plan back and was shot down, told that there was no possible way to transfer back. The plan no longer exists in our area. Nice bait and switch.
For the past year the service has been acceptable, although there is still hardly anything acceptable in this day and age with satellite internet. This last month of obvious failures within the data tracking are completely unacceptable and shows there system has some obvious bugs. Reading the many, many posts on here it definitely seems like I'm not the only one.
I notified service support but got absolutely no where. They did say there appeared to be some issues with our modem settings but it was something the tech dept had to resolve. I was supposed to be notified when the issues were addressed over week ago and still have not received a response. I never did get to use the additional data I purchased.
To top off this frustration, we recently transitioned to 15GB Classic Plan from the Evolution 10 Plan. We were told that we could do this for a couple of months to see it better fit our data needs. It did not. So I inquired if we could change our plan back and was shot down, told that there was no possible way to transfer back. The plan no longer exists in our area. Nice bait and switch.
For the past year the service has been acceptable, although there is still hardly anything acceptable in this day and age with satellite internet. This last month of obvious failures within the data tracking are completely unacceptable and shows there system has some obvious bugs. Reading the many, many posts on here it definitely seems like I'm not the only one.
Posted 3 years ago
There does appear to be a sudden surge in reports of this symptom. It would be interesting to know if those being impacted are those on beams having the new Liberty Plans available. Go to exede.com enter your ZIP code and see if that's the case. Kevin's post suggests that may be the case since Evolution is no longer offered in his area and it has been suggested Liberty Plans replace it.
I can see where the increased complexity required for tracking usage for those new plans may have introduced some anomalies for those on affected beams.
All I can say for certain is, those plans are not offered on my beam and I haven't experienced these symptoms - perhaps coincidental, perhaps not. Just guessing...
Those experiencing the issue may want to colloborate to determine what they have in common - beam, gateway, accelenet server, available plans, modem software version, etc.
Should you have to go through that exercise? No, but several months ago a number of us had a common problem which we eventually isolated to an issue on our common Accelenet server (core node) which resulted in a "timely" fix. Note that "timely is a relative term, but I'm convinced the resolution was more timely than it would have been had we not collaborated...
I can see where the increased complexity required for tracking usage for those new plans may have introduced some anomalies for those on affected beams.
All I can say for certain is, those plans are not offered on my beam and I haven't experienced these symptoms - perhaps coincidental, perhaps not. Just guessing...
Those experiencing the issue may want to colloborate to determine what they have in common - beam, gateway, accelenet server, available plans, modem software version, etc.
Should you have to go through that exercise? No, but several months ago a number of us had a common problem which we eventually isolated to an issue on our common Accelenet server (core node) which resulted in a "timely" fix. Note that "timely is a relative term, but I'm convinced the resolution was more timely than it would have been had we not collaborated...
(Edited)
yes the new Liberty Plans were released here. I am on beam 325 slc-edge-11.inet.qwest.net [72.164.196.113] Salt Lake City node
Diana, Viasat Employee
HI Kevin, It was a pleasure speaking with you today. Thank you for explaining your issue regarding the meter. I have escalated your account due to the discrepancy. I really appreciate your patience. When a response is received, I will contact you. Exede Diana
Kevin, please send me an email at exedelistens@viasat.com with your account and contact information. We're investigating these issues and I would like to work with you on this. Please reference your post in your email.
Submitted email with this thread title as the subject.
Same problem I am having. Have been on the Internet far less than anyother month to date yet I hit my 70% less than 2 weeks into the month. I usually do not hit the 70% until 2-5 days before the end of my billing cycle. Can someone from exceed please help ?
I have the same issue. Using data with all devices turned off! No way to contact Exude by phone? No response to emails.
Hi Sonny, if your modem is using data with all devices turned off then this is a major concerned that needs to be reviewed. Please send me an email at exedelistens@viasat.com I would like to compare your data consumption with your daily traffic going forward and get this issue resolved. Thank you for posting - Exede Lindsey
Thanks again for taking your time and talking to me. I was pretty down that day and you made me fell pretty good. Mahalo for that. You do have Aloha and I will send a flower box in your name to that address I have when they send me a letter regarding my service. I will get back to you on that address because I am at my exes place and I have the letter at my place. Good luck with your job and Aloha to your family any of them coming to the eastside in the jungle of Hana, I will share my Aloha with them.
Ps. Spelled your name wrong on the other post, sorry about that; take care. Christoph.
Hmmm dont like what I am hearing and I am pretty much same boat, guess its time to start unplugging my modem. Really sad! Jack me once shame on you Jack me twice shame on ME!
Yep the upgrades changed so I am stickin where I am at (Free Zone).
I am in the same boat..data being used up waaaay to fast with no real reason..emailed cust service and no response as of yet? I cant be the only one with this issue?
Wayne, sorry you're having issues with your data. Please email us at exedelistens@viasat.com with your account and contact information. We will investigate and work with your directly. Please reference your post in your email.
