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I notified service support but got absolutely no where. They did say there appeared to be some issues with our modem settings but it was something the tech dept had to resolve. I was supposed to be notified when the issues were addressed over week ago and still have not received a response. I never did get to use the additional data I purchased.
To top off this frustration, we recently transitioned to 15GB Classic Plan from the Evolution 10 Plan. We were told that we could do this for a couple of months to see it better fit our data needs. It did not. So I inquired if we could change our plan back and was shot down, told that there was no possible way to transfer back. The plan no longer exists in our area. Nice bait and switch.
For the past year the service has been acceptable, although there is still hardly anything acceptable in this day and age with satellite internet. This last month of obvious failures within the data tracking are completely unacceptable and shows there system has some obvious bugs. Reading the many, many posts on here it definitely seems like I'm not the only one.
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- frustrated
Posted 5 years ago
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I can see where the increased complexity required for tracking usage for those new plans may have introduced some anomalies for those on affected beams.
All I can say for certain is, those plans are not offered on my beam and I haven't experienced these symptoms - perhaps coincidental, perhaps not. Just guessing...
Those experiencing the issue may want to colloborate to determine what they have in common - beam, gateway, accelenet server, available plans, modem software version, etc.
Should you have to go through that exercise? No, but several months ago a number of us had a common problem which we eventually isolated to an issue on our common Accelenet server (core node) which resulted in a "timely" fix. Note that "timely is a relative term, but I'm convinced the resolution was more timely than it would have been had we not collaborated...
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Diana, Viasat Employee
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This last month was our worst for data. We went through it amazingly fast and were throttled speed for over half of the time even before we hit our limit. As we approached the end of our data limit earlier this month I purchased an additional 2GB, hoping it would restore our speed. Our speed was never restored and the data lasted literately about 10 minutes for each of our purchases according to data usage scale. And as of late our data scale has been all over the place, showing no data used to over 19GB. This was confirmed by the Exede reps that I dealt with on the phone.
I notified service support but got absolutely no where. They did say there appeared to be some issues with our modem settings but it was something the tech dept had to resolve. I was supposed to be notified when the issues were addressed over week ago and still have not received a response. I never did get to use the additional data I purchased.
To top off this frustration, we recently transitioned to 15GB Classic Plan from the Evolution 10 Plan. We were told that we could do this for a couple of months to see it better fit our data needs. It did not. So I inquired if we could change our plan back and was shot down, told that there was no possible way to transfer back. The plan no longer exists in our area. Nice bait and switch.
For the past year the service has been acceptable, although there is still hardly anything acceptable in this day and age with satellite internet. This last month of obvious failures within the data tracking are completely unacceptable and shows there system has some obvious bugs. Reading the many, many posts on here it definitely seems like I'm not the only one.
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I'm having similar issues. I'm on the 25GB plan and have bought an additional 3GB to get me to the end of the period. 25GB usually gets me through the period with several GB to spare. I'm doing nothing new,,,,,emails and a little browsing....no youtube, no streaming,,,no music. It looks like I'm not the only one with this type of problem. I switched over from Hughes where you could see detailed usage times. Is there anything on Exede where you can see detailed usage info?
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Somehow my plan now shows EXEDE EVOLUTION - WEB+EMAIL instead of the CLASSIC 15 package.
I'm so confused.
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Thanks again for taking your time and talking to me. I was pretty down that day and you made me fell pretty good. Mahalo for that. You do have Aloha and I will send a flower box in your name to that address I have when they send me a letter regarding my service. I will get back to you on that address because I am at my exes place and I have the letter at my place. Good luck with your job and Aloha to your family any of them coming to the eastside in the jungle of Hana, I will share my Aloha with them.
Ps. Spelled your name wrong on the other post, sorry about that; take care. Christoph.
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Maybe your customer service email should be changed to exedewontlisten@viasat.com.
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