Not receiving emails. I am able to send.

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  • Problem
  • Updated 2 years ago
Not receiving emails. I am able to send. The employees are highly trained to be sympathetic but are either trained to not give out too much information or are poorly trained on company proceedure . I spoke with two people and was finally upgraded to level two technical support. Level two could not fix the problem and said they would make a ticket for corporate. At that point I should have been informed that corporate will not look at the ticket for at least 48-72 business day hours Mon. thru Fri. Since I was not told that information I continued to call and was told corporate has your ticket and it should be fixed by the end of Saturday. I called when it wasn't fixed on Saturday and was told it should definitely be fixed by the end of the day on Monday. Called Monday and ask them to contact corporate(?). Someone else took the phone and explained they would not be looking at my problem until Wednesday (maybe)? Four friendly people gave me unreliable information. I can handle the truth if employees know the truth. With the truth I can live with it and wait, contact the people who were sending me important documents, or switch my email provider and change all my contact information. Wildblue you have betrayed my trust. Train your employees!!!!!!!!!!!!!!!!!!!!!!!!!
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Bob Bowling

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Posted 2 years ago

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Jim16, Champion

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I would highly recommend you switch your email service to Gmail.  It is free and one of the best out there.
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david, Champion

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Me too. Save yourself the aggravation and just do it. Gmail.
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Jim16, Champion

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I believe Exede used Gmail as their free email service but Gmail stopped providing Exede with that service a short time ago.
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Bev, Champion

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At least you can log in, I can't even do that today.