Unhappy with signal

  • 3
  • Question
  • Updated 2 years ago
  • (Edited)
I only had usable internet signal, (higher than 0.12 mbps,) for a grand total of about 8 hours last month. And, yes, I've checked connections and run system diagnostics on my router and computer. Please explain to me why I should pay you all your full billing amount!
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Richard Massingale

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  • extremely dissatisfied

Posted 2 years ago

  • 3
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Christine Conrad, Champion

  • 263 Posts
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Richard, you may be having problems with antenna out of alignment with the satellite, or cable or other Exede equipment. You would be best to send an email to the moderators at exedelistens@viasat.com, along with your account number and phone they can contact you at. The moderators work directly for Exede/ViaSat and have tools to check out your Exede modem remotely.
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Brad, Viasat Employee

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Hi Richard

I agree with Christine. We usually aren't alerted to this sort of thing and to get assistance you'll need to contact us (kinda like how a doctor won't know you're sick unless you tell them). If you email us at exedelistens@viasat.com or call us at 855-463-9333 we can immediately help you and help fix the issue. This very much sounds like an equipment issue that'll need to be rectified.