I only had usable internet signal, (higher than 0.12 mbps,) for a grand total of about 8 hours last month. And, yes, I've checked connections and run system diagnostics on my router and computer. Please explain to me why I should pay you all your full billing amount!
Richard, you may be having problems with antenna out of alignment with the satellite, or cable or other Exede equipment. You would be best to send an email to the moderators at email@example.com, along with your account number and phone they can contact you at. The moderators work directly for Exede/ViaSat and have tools to check out your Exede modem remotely.
I agree with Christine. We usually aren't alerted to this sort of thing and to get assistance you'll need to contact us (kinda like how a doctor won't know you're sick unless you tell them). If you email us at firstname.lastname@example.org or call us at 855-463-9333 we can immediately help you and help fix the issue. This very much sounds like an equipment issue that'll need to be rectified.