Not much better than dial up

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  • Updated 1 year ago
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Typical speeds for the last three days.
Good weather but used up data allotment.
Cannot do much with this!
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Ivan Bludnik

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Posted 1 year ago

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Hfcomms

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How can you use up your data allotment if your speeds are constantly crappy like that?  Or, are they slow because your on liberty pass right now?
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Evelyn Johnson

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but their ARE much better company's then this one who trap u in at 300 dollars if u leave they know their ripping us off blind! come come on HF ur not that dumb are u ? no one should have to put up with Mexico's very low knowledge of repairing ur computer online hell come on if that alone is't true i'll kiss ur butt lol, and the prices are to high for what they offer, negoiate  29.99
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Stephen Rice, Champion

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Ivan's speed is perfectly normal, considering he has used all of his priority data and it is primetime. If he is on a Liberty plan, his speeds will increase tomorrow morning and will drop once more around 5 pm.

If he doesn't like that, he can always buy more data or switch to another plan that has more priority data.
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Ivan Bludnik

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"Ivan's speed is perfectly normal"
Now I feel better that you said that.
For a moment I thought that I was expecting something unreasonable, like 1mbps.
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VeteranSatUser, Champion

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But what plan do you have?
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Ivan Bludnik

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Liberty 12, just like so many of you.
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Stephen Rice, Champion

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So why are you complaining? You get pure unlimited internet from 3 am to 6 am and you also get speeds up to 5 mbps during the early morning and day.

Having slow speeds during primetime after using up all of your priority data is a small trade off for all the other perks we get.
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VeteranSatUser, Champion

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I dont have Liberty 12, nor does a lot of us anymore. Stephen does, but he is a shill for it.

You really have to take full advantage of the free zone and not run out of priority data to get the most out if a Liberry plan. Sounds like you need a different plan.
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Stephen Rice, Champion

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Exactly. Viasat doesn't lie and tell people the Liberty Plans will be fast during primetime after using up your data.

If you can't live with your current speed, either buy more data or switch to another plan.

I get the exact same speeds as you during primetime after I use up my data and you certainly won't hear me complaining about. That's how the plan works that I signed up for.
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VeteranSatUser, Champion

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Unfortunately, depending on the time of day, I have seen speeds at that level while I. am still on priority data! So if you didnt slow down until after priority data was used, you are lucky.
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VeteranSatUser, Champion

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I will agree you can't do much of anything with those speeds Ivan.

What plan are you on? Curious what is cranking you down to that level. If Viasat wants to advertise "unlimited" plans, that better not be one of them, as you are at throttled speeds.
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Bradley

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He probably can’t respond because of timeouts lol.

Better question is why would he rate Exede (ViaSat) 5 stars with those speeds?
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VeteranSatUser, Champion

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Well... it was good while it lasted!
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Ivan Bludnik

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I have never rated Viasat at all. Those 5 stars just appear on its own.
And yes, I get internet disconnects every minute or so, if that is what you mean by timeouts. And I had the router bypassed when I took that speed test.
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Stephen Rice, Champion

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I finally used up my priority data for this billing cycle.  Its prime time, my speed is 207 kbps and I can still surf the internet just fine.  Much faster than 56k dialup but not fast enough to do video.

No complaints from me though.  I've got plenty of content on my Plex server.  Its time to eat a cookie and watch Married With Children.


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GabeU, Champion

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Two words... Ad Blocker.  
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Stephen Rice, Champion

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Three words... Chocolate Chip Cookie.
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Bradley

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I’m glad Stephen likes slow speeds. ViaSat knows there’s a market for them. Not the airlines or military though....
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GabeU, Champion

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 Three words... Chocolate Chip Cookie.


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VeteranSatUser, Champion

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Cept I see speeds as slow as that during priority data.

And no, you can't do much. More sophisticated websites will time out. Those with heavy encryption such as banking sites for instance.

And tonight I couldn't even download something from Google play store. After midnight, speeds picked up. But again, too slow on PRIORITY data. Viasat-2 been live for what, 5 months now? I have seen no impact from it.
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Stephen Rice, Champion

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I don't expect Viasat to give me something I am not paying for. The Liberty Plans do not advertise having high speed after priority data has been used up during prime time.

Here is my speed during the free zone. Keep in mind I have used up all of my priority data.

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Stephen Rice, Champion

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The free zone ended for me at 6 am. I am currently on the Liberty Pass. I am supposed to get speeds up to 5 mbps during the early morning and day.

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VeteranSatUser, Champion

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Yeah, yeah yeah...

We know you are the shill for the Liberty Plan Stephen.

Come on over to my beam and see how it works for you :).

But I will give you credit for being a Playon expert!
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Stephen Rice, Champion

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Its almost 9 am.  The Liberty Pass is rocking and rolling at 9 mbps this morning.  The speed test would probably be a bit faster, but my Plex server is busy downloading content at the moment.

9 mbps is about a million times faster than dialup.  I am only paying for up to 5 mbps during the early morning and day after my priority data has been used.

Its time to go to work.  If I get home before primetime kicks in I'll post my speed again.

People who cry about "dialup" speeds during primetime after using up all of their data boggle my mind.  Either buy more data, switch to another plan, or take advantage of the Late Night Free Zone and Liberty Pass like me.

Tonight I'm planning to watch the Stepford Wives, during primetime thank you very much.




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Chaim Isaac Lipschitz

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"People who cry about "dialup" speeds during primetime after using up all of their data boggle my mind."

And a mind is a terrible thing to boggle.
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Chaim Isaac Lipschitz

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"ts time to go to work."

What kind of job do you have where you can leave for work after 9:00 AM?
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Stephen Rice, Champion

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Just barely made it home before prime time. I'm on the Liberty Pass and my speed is 1.84 mbps.

For those of you that are bad at math, that's about a quarter of a million times faster than dialup.

Of course, speeds will drop significantly after 5 pm.

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Stephen Rice, Champion

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Apparently I managed to download 15 gb of content today thanks to the Liberty Pass.

I'm on a 12 GB plan and so far I've used 98 GB of data for this billing cycle. My billing cycle restarts on the fourth.

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Stephen Rice, Champion

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Prime time has arrived. My speed is .5 mbps which is still a lot faster than dialup.

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GabeU, Champion

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For those of you that are bad at math, that's about a quarter of a million times faster than dialup. 
Bad at math, eh?  LOL.
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VeteranSatUser, Champion

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Uhhh...yeah Stephen. A quarter of a million times would be 250,000 times faster. Your speed is NOT that much faster than dial up.

You can be a shill for the Liberry Plan all you want, but you might want to stay away from the math.
(Edited)
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Stephen Rice, Champion

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Looks like we have a real genius here. Clap... clap... clap...
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VeteranSatUser, Champion

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Don't you have some Married with Children to Watch :)
(Edited)
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Stephen Rice, Champion

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I watched The Stepford Wives (1975). The ending was wonderful.
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VeteranSatUser, Champion

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Check out Valley of the Dolls.
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Stephen Rice, Champion

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My speed is currently a bazillion times faster than dialup even those I am out of priority data.

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J&J

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ViaSat is better than dial-up.   People are coming here complaining about 1-2 Mb speeds but one must not forget a T-1 line only has 1.544 megabits per second and cost around $212 to $1200 per month.

Those on a VS-2, 50Mb plan have it better than a T3 line; 44.736 Mbps.  That T-3 will cost $3000 to $12,000 per month.  The one shortcoming we have is that our connection is not symmetrical.  Prices are found at http://www.t1shopper.com/
An ISDN line which is only 64Kbps cost about $120 per month

The customers of ViaSat that are only getting around 300-700Kbps in the evenings are are still getting their money's worth compared to other methods of connecting to the Internet.  


My $149.00 per month is well spent at ViaSat.  I'm getting a bargain:



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Stephen Rice, Champion

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My service is fast again. Imagine that.
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Andy Schack

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I've been staying out of this one...on purpose, but I feel I have to clear the air a bit. 

Stephen, to find that YOU can do something on YOUR beam after you've used your Priority data is hardly broad-case evidence that everyone else's experience will be the same. If a customer is on a Liberty Plan and their beam is congested then they effectively have NO internet during peak times aka, when you really need it to work, hence the term PEAK. Also, to set the record straight, many customers WERE told that they would still have fast speeds, 1-5mbps, after they went over their Priority data.....I've still got some of the old brochures that show these numbers in the fine print. 

One last thing, Liberty customers, to my knowledge, cannot "buy more data", only change plans....and with all the beam closures, I'm not sure what would even be available in the individual case. 

Andy
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Stephen Rice, Champion

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If Liberty customer's can't buy more data, then why do I keep getting these texts after I've used up my priority data?


My whole argument has been that the Liberty plans are not supposed to provide much speed during primetime after a customer's priority data is exhausted.


The original poster was complaining about primetime speed. He never did share any screen shots of his speed from the early morning or day.


(Edited)
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Matt B, Viasat Employee

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Liberty customer can buy more data, Unlimited customers cannot.
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Andy Schack

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If you are at 240kbps then you effectively have NO speed. I've seen it myself at customer's houses.....kept timing out, even on google. If customers had been told that there was a chance that they would have NO internet during peak hours then some may have still opted for getting the service BUT they would at least been accurately informed. 

As for the text message you are getting....news to me. We were told that Liberty had no "buy more data", but we were also told that their speeds for going over would be 1-5.

Andy

Edit: right after I posted I saw Matt's post. Looks like things have changed. We haven't had the Liberty Plans in our area for quite a while.
(Edited)
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Stephen Rice, Champion

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Obviously you can't surf media rich websites or stream video with a 240 kbps connection but I can use Facebook, look at pictures, browse websites like this and check my stocks with it just fine.

Attached is more proof that customers can buy more data. People who have used up all of their priority data on $50 Liberty Plans shouldn't expect the same quality of service during primetime as someone that is paying over $100 a month for an unlimited plan.

I am on one of the cheapest plans and I think it is completely fair for me to be slowed down (after I have used up my priority data) behind everyone else that either has priority data left or is on an unlimited plan. It's the price I pay for being on such a cheap plan. If someone doesn't like it, they have the option of paying more money like everyone else.

The original poster still hasn't shared his speeds with us outside of primetime. I bet he is getting at least 1 mbps the rest of the day.

(Edited)
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Old Labs (VS1-329-L12FZ)

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Liberty Plan subscribers have always been able to buy more data... the only changes that I've noticed since their introduction have been the video data extender, priority data amounts and introduction of the 0300 - 0600 free zone. For the latter two, you'd have to change plans to take advantage of those - I'd imagine there are even Liberty Plan subscribers who don't have a free zone because they never changed plans to one that did. In fact was the Liberty free zone that finally got me to move off of a classic Exede plan.

My experience with Liberty on Beam 329 is similar to Stephen's (although really sluggish during the evenings even with priority data left). Even then it's usable because I eliminate all the crap that slows web sites down where possible while also stretching that priority data. Of the plans available to me it's the best value for my particular needs.
(Edited)
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Ivan Bludnik

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Stephen Rice:
I am the original poster and my comments were not complaints. They were facts. I was reporting my speeds just like many others do.
I have been unwilling to put up with the timeouts every 30 seconds recently, so that is why you have not heard back from me. I have had to make other arrangements to pay my online bills because credit card companies and banks will not allow me access at those speeds.
If you took the time to read my very short original post you would have concluded that
that those low speed were typical all day long for the past three days. Why? Because I said "Typical speeds for the last three days." That includes all the non-prime time.
I have been throttled to 240kbps because that is Viasat's choice to do that despite, as Andy said, I was led to believe by Viasat that they would reduce speeds to 1-5 Mbps during the Liberty Pass time. Why? Because I have posted their advertisements about this before, and you have acknowledged reading them.

Some people are hard headed and no amount of proof will satisfy them about this. You are one of them. I hope you don't own a dead horse or you would still be beating it. Again, as Andy and several others have pointed out to you, your experiences only apply to people on your beam.

All you are doing with your posts on this subject is rubbing salt into a wound and gloating about how wonderful Viasat is for you.. Perhaps that is your intention.
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Stephen Rice, Champion

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My apologies.

When you said all the time, I thought you meant only when you tested it during prime time. That's what most people mean when they come here and complain about their speeds being slow.

They never compare their primetime speeds to what they are getting during the day or early morning.

I would be upset too if I couldn't get at least 1 mbps during the day. Sorry.
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Stephen Rice, Champion

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For what it's worth, the original post was in the evening too. That's what led me to believe that you were only complaining about Prime Time speed.
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Andy Schack

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I asked Erin when I got to the store and you were correct, folks have been able to buy more data on the Liberty Plans. Guess I never had anyone ever ask about it so I never looked into it. She said that her "fix" if someone constantly went over was to move up to a larger plan because $10/gig was not going to a viable solution for most. 

I posted this pic to show how the Liberty Plan was sold originally. Big difference between 240kbps and 1mbps.

Andy
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Stephen Rice, Champion

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Looks like Viasat wasn't always wise enough to advertise their speeds as being up to. I can see why a customer would be upset.

When I signed up for a Liberty 12, Viasat/Exede made it very clear that speeds were up to and not guaranteed.
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Old Labs (VS1-329-L12FZ)

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There was always fine print below the plan offerings that I ever saw regardless of whether specifically stated in the snippet above and still is - it's just clearer now with regard to up to.
(Edited)
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Stephen Rice, Champion

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The thing I didn't like when I signed up for Liberty 12 was the Liberty Pass being advertised as speeds up to 1 to 5 mbps. That's just a ridiculous statement. I understood that it really meant up to 5 mbps but dome people just don't get that. The fine print when I signed up made it very clear that speeds are never guaranteed. I knew I was taking a gamble when I signed up. I guess I got lucky.

Regardless, I still think Ivan should be getting at least 1 mbps during the day. That's horrible that he isn't.
(Edited)
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Ivan Bludnik

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As witnessed on this forum, there many more people than just me who experience this issue.
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I can have sympathy ok for the OP. Andy is right is was advertised as "typically 1 to 5 Mbps". Heck, I would take one to five on my.priority data all the time!


Anyhow, when speeds fall below 250kpbs, which happens all too often during primetime on some beams, regardless of on priority data or not, complex websites will cease to function correctly. You know, websites with higher levels of security that people need to use to pay bills , bank, etc.


I am not asking for a minimum speed, but Viasat-2 has been in production for months now, I haven't seen any improvement. If anything, things have gotten worse.
(Edited)
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Bradley

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I don’t understand why people don’t demand a minimum type speed at least a percentage of the time. You have poor speeds all too often. Not sure what the answer is, but laying down and taking it gets one no where.
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Old Labs (VS1-329-L12FZ)

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I have no problems using on line bank web sites, Fidelity, etc. at 250 kbps... sluggish yes but usable. Trim the unwanted fat.
 
Cut subscriber counts to about 1/4 what they are now and you might be able to guarantee 1 Mbps - of course you'd probably be paying 4 times more for your service also - it's not speed it's capacity. It's oversold.
(Edited)
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Bradley

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Popular sentiment on here by some. That is, until the next military or airline contract comes around. Then it seems to work perfectly fine for them. Added some more the other day.

I do wonder sometimes if the company has the right model to make money.
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Old Labs (VS1-329-L12FZ)

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The military and government, at least, contract for a minimum dedicated amount of bandwidth. Mission criticality requirements require strict minimum SLAs - trust me on that one. At the same time they aren't buying $100 per month contracts. That takes away from our shared bandwidth. There's no more bandwidth available in those birds right now than when they were originally launched.

P.S. Viasat has already hinted that 50% of the bandwidth on Viasat-2 is reserved for non-residential purposes (so that's their targeted model on Viasat-2) .  
(Edited)
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Bradley

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Obviously the satellite capacity is fixed. But when people complain about speeds, this is given as the reason. Too little capacity/ too much demand. Then they sign another big government/ business contract that promises to deliver.

Never going to impress me that they have all the capacity needed to fulfill the big contracts while residential subscribers get the crumbs. 250 kbps?

Maybe they should advertise residential plans as “Most likely (unless living in Louisiana) you may never experience the ability to even stream SD during prime time. Regardless of however much you pay for your plan”.

Never offered ViaSat 2 in my area. Wonder which satellite all the military bases nearby are using?
(Edited)
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Old Labs (VS1-329-L12FZ)

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It is the reason! I'm not excusing the overselling but what's your solution to meet the minimum speed demand? My solution is to randomly start dropping customers or wait for attrition to take its toll. Any volunteers? Not me. I like it no more than anyone else.

Your nearby bases most likely aren't using satellite - that's used for shall we say other special purposes (having no other alternatives). Just as gamers suffer the consequences of latency with multiplayer games on GSO satellite, so too would warfighters on satellite - probably more so for them since it's real not a game ;)  
(Edited)
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Bradley

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Don’t know what the solution really should be. We don’t have all the facts. I assume much of any excess capacity is held in reserve for either contractual reasons or for a rainy day. It’s too obvious that there are algorithms in place to keep people on the busiest beams around 250 kbps or a little higher. Would make sense then that the satellites are 4 times oversold as you stated, but as the keep selling, why hasn’t the minimum gone below what a few of you consider usable service speeds of 250 kbps? Seems like ViaSat does have a minimum, does it not?
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Old Labs (VS1-329-L12FZ)

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Mine's gone as low as .1 Mbps on the rare occasion - at other times there are those times when I can't even connect with no logical explanation (not weather, comes right back in a minute or so). Many times a speed test won't even run because it's below even that (too many dropped packets which is a reliable sign of congestion). The solution is more capacity or fewer subscribers - simple supply and demand. You can set the cruise control to whatever you want but it won't work in maintaining a minimum during rush hour on the highway (at least not without some serious consequences). It is what it is. 
(Edited)
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Stephen Rice, Champion

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Y'all need to move to Louisiana. The only drawback is you might have to pay $95 to relocate your dish.
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Old Labs (VS1-329-L12FZ)

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I would but I can't get the Liberty 12 plan - only Unlimited in the few Zip Codes I checked ;)

Where would I be without the value offered by Liberty 12? Granted I'd have easier access to King Cake though, so it's a tough call.
(Edited)
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Bradley

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Well, we’ve added a satellite and lost a bunch of subscribers. What has that done for speeds? Sure plans have increased data amounts, but now they are literally going backwards.
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Old Labs (VS1-329-L12FZ)

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We'll know the new subscriber counts next Thursday - they didn't go down last quarter and stayed flat - now we won;t really know how many are on Viasat-1 vs Viasat-2 vs Anik-F2 vs Wilblue-1. You forget all of this started with introducing unlimited plans on Viasat-1 and now those on Viasat-1 have no real incentive to switch to Viasat-2. Let's put it this way, I have no real incentive to switch over to Viasat-2 for that awesome Bronze 12 plan at twice the cost.  Like I said supply vs. demand - guaranteeing a minimum speed to everyone would still require dropping the subscriber count down (i.e. a dedicated minimum bandwidth per subscriber rather than shared bandwidth). It is what it is - Viasat blew it with residential overselling just like Wildblue did - not even sure they want to be in the residential market long term at this point. 

Louisiana beckons...

But getting back to the OP's problem, if I were getting those speeds 24/7 as claimed even while on Liberty Pass, I'd be looking closer for the reason beyond simple congestion.
(Edited)
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Michael McDowell

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Not sure I could take the heat in Louisiana, it's been bad enough in Indiana this summer!
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GabeU, Champion

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We'll know the new subscriber counts next Thursday
Do they release a quarterly statement with that info? 
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Old Labs (VS1-329-L12FZ)

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Yes, it can usually be found under the Satellite Services section of the quarterly results at http://investors.viasat.com/financial-information/quarterly-results

At the close of the fourth quarter of fiscal year 2018 subscribers totaled approximately 576,000.
That's as of March 31, 2018 not a forecast for those who don't speak fiscal years ;)
(Edited)
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VeteranSatUser, Champion

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I thought I read somewhere they were going to quit reporting subscriber counts and instead report revenue per sub?
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Old Labs (VS1-329-L12FZ)

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As of the last quarter they were reporting both and have been doing so for quite a while going back to earlier reports  - one figure doesn't really mean much without the other   - the full bullet point follows:

  • ARPU grew 8% year-over-year to a record high of $71.06, reflecting a higher mix of new and existing subscribers choosing premium service plans and value-added services, as well as a slightly higher proportion of retail subscribers. This ARPU increase offset the effects of a decrease in fixed broadband subscribers. At the close of the fourth quarter of fiscal year 2018 subscribers totaled approximately 576,000.
Growth in ARPU offsets the drop in subscribers over the past several years (go back to the earlier Q4 figures particularly FY2016 when the emphasis shifted to increasing ARPU vs subs).

Note that ARPU is a monthly figure - by my interpretation of that report, residential subscriber revenue represented 27% of Viasat's total revenue. Two years ago, however, it was a higher percentage despite nearly the same total amount of residential subscriber revenue with 697,000 subscribers.  At $71.06 It also would seem to imply that a lot of customers remain on older entry level plans - given the new pricing structure.

Apparently, Stephen and I are holding them back by steadfastly sticking with Liberty 12 and figures lie all the time ;)
(Edited)