When I purchased this product 14 months ago, I was told that I would receive
150gb per month, and would never see speeds lower than .1 - 5 mps. Until 3
weeks ago, I never had speeds lower than .1 mps even on Liberty Pass, and it
was tolerable. We could watch Netflix on two devices no problem.
Since Friday, I have been having speeds at .3 mps continuously. I have talked
with at least 8 representatives over the last 2 weeks.
They told me everything from faulty equipment, to outages in my area. These
liars talked me into buying the service program for $5.99 month for 3 months so
a technician can come out, rather than paying $95 for a service call. That
turned out to be a scam as well. I am paying $24 a month for a problem that exists.
The technician just
came out Saturday, and changed the modem. When he left, I was at .3 mps still!
He stated that it is not right and they are having problems with the server. I
have had .3 speeds since Friday, and cannot even connect at times. He told me
to call back Monday if the problem does not resolve.
I just got off the phone with supervisor, and they said it
is because I went over my original plan, and that I have data restriction now
that I am using Liberty Pass. Until 3 weeks ago, I never had a problem.
Why am I having a problem now???
Answer:
Because they changed my plan in midstream, or more likely
they overbooked their product, with the lies myself and other were told, overburdened
the servers, and are too cheap to upgrade, and now we are stuck with dial up
speed at $80 a month.
I am calling corporate tomorrow. These liars should not be
able to get a way with this old "bait and switch" technique.
I am sorry but I am very frustrated and I do feel lied to by your company, but it took 14 months out of 24 months contract to feel completely used. I guess it could have been sooner.
150gb per month, and would never see speeds lower than .1 - 5 mps. Until 3
weeks ago, I never had speeds lower than .1 mps even on Liberty Pass, and it
was tolerable. We could watch Netflix on two devices no problem.
Since Friday, I have been having speeds at .3 mps continuously. I have talked
with at least 8 representatives over the last 2 weeks.
They told me everything from faulty equipment, to outages in my area. These
liars talked me into buying the service program for $5.99 month for 3 months so
a technician can come out, rather than paying $95 for a service call. That
turned out to be a scam as well. I am paying $24 a month for a problem that exists.
The technician just
came out Saturday, and changed the modem. When he left, I was at .3 mps still!
He stated that it is not right and they are having problems with the server. I
have had .3 speeds since Friday, and cannot even connect at times. He told me
to call back Monday if the problem does not resolve.
I just got off the phone with supervisor, and they said it
is because I went over my original plan, and that I have data restriction now
that I am using Liberty Pass. Until 3 weeks ago, I never had a problem.
Why am I having a problem now???
Answer:
Because they changed my plan in midstream, or more likely
they overbooked their product, with the lies myself and other were told, overburdened
the servers, and are too cheap to upgrade, and now we are stuck with dial up
speed at $80 a month.
I am calling corporate tomorrow. These liars should not be
able to get a way with this old "bait and switch" technique.
I am sorry but I am very frustrated and I do feel lied to by your company, but it took 14 months out of 24 months contract to feel completely used. I guess it could have been sooner.
Posted 3 years ago
