Not Happy

  • 1
  • Problem
  • Updated 3 years ago
Our internet hasnt worked for months. We called and spoke with a tech and we were told that its our modem. The modem you supplied to us and that it would cost over $200 to replace. He also told us that it would cost us just a little more to cancel the contract. I think this is rediculous. The 2nd option is sounding pretty good.
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James

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  • Very frustrated

Posted 3 years ago

  • 1
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Knight Rider

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That makes no sense, The modems are leased, there for should something happen to them that is no fault of yours Exede will replace it.  So not sure where the $200 come in to play other then maybe the tech fee to come out and replace the modem but that's usually not 200.  I would send an email to exedelistens@viasat.com and give them your account and contact info and let Diana or Lindsey look over your account and see whats going on.  If it is that you need a new modem they will talk to you about getting that scheduled and replaced.
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Kaotic Technologies

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A rep for exede will help you out on the forums here. That does not sound right at all. They charging you for a new modem and a tech to set it up? At least one of those shoukd be waived......if the modem failed on its own accord, and you took reasonable care of it..... you should get a replacement. Some one will help you.
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Exede Lindsey

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Hello James, I would be more than happy to review your account to see if I can assist in anyway. Please feel free to send us an email of your account and contact info to exedelistens@viasat.com. The only reason a tech should charge for replacement is if your modem was damaged by an act of God, or some type of customer damage. Currently a satellite modem cost $186.00 to replace. 
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HMC1940

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If the modem is leased I think that should be replaced without any charge other than having the service person come out and set it up. After about 1 and half years the modem is paid for. But for all of us who lease the modem because that's the way it works after 2 years you have paid $240 dollars for the modem.