While I'm here, I should let you know about this problem, too. There's nothing wrong with my equipment. Bronze Unlimited is often not able to stream at 360p as advertised, for example on YouTube. I went through this during the World Cup soccer games. One thing I found out is that the wifi that's built into the Viasat modem limits speed to a degree, so by using an ethernet cable I was able to solve this and it helped. But even then I found that 360p would sometimes buffer. I called Viasat customer support and the tech was able to clear/reset the "Web Accelerator" on my account and poof! the problem was gone. Well, the problem is back! Download speed during peak hours on weekday evening is very, very poor. Thanks for your help - obviously I'm trying to reach Viasat staff.