Data usage

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  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I've got the Liberty30 plan because that's the maximum plan I can get where I am. Happens every month...I went over 30Gig in just a week, bought 10 extra gig a couple of days ago (because you want me money, right?) and now have used almost 6 gig in two days.

Keep in mind that we do ZERO streaming. No Netflix, no Amazon Prime. DirectTV is not connected to the Internet, so we only use our traffic for Internet. Absolutely insane.
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Tim Young

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  • pissed off

Posted 2 years ago

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Exede Lindsey

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Hi Tim, Sorry to hear about your data loss, a few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. Please keep in mind the number of wireless devices on your home network can also play major role with data usage. We have seen a rather large spike in data based on Windows Updates. Please feel free to send us your account and contact info to exedelistens@viasat.com
(Edited)
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Tim Young

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Thanks for the reply. We're on two Macs, no Windows here. We have one smart phone on the system, no iPads, etc. And rarely use the SmartPhone. We live in the country, semi-retired and just need to know what is hogging the data. I'll send an email.
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Deb

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My smart phone is always updating apps when I am connected to wifi. I keep my wifi on my phone turned off and it helps some with my data usage. Some smart phones are preset to automatically connect to wifi. Mine was and when I disabled that feature, I did save some data. You probably already know all this but it is the only thing I can think of.
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Michelle A Dudley Barkman

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I totally have the same problem.. And my phone is turned off I have unlimited with att ..that is good advise some do not think know that... But that is not my problem mine is out half the time and the data is gone half way in the month. And I am NOT half the time using it...
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Tim Young

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Yep. Like this every month and I always have to buy at least an extra 10G, sometimes 20G to get through the month. Just frustrating that they can't give us an idea of where the leak is.
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Tim Young

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Absolute BS! When I posted this message this morning I was at 35.5 GB. Now I'm at 40GB and have done NOTHING all day. Only one computer online just basic web surfing.

I'm convinced data is being calculated incorrectly.
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Renee Robinson

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I concur.  Day 1 of the new cycle it said I did 40GB.  I am a certified computer programmer running nothing but Macs, have all devices set to NOT download or backup in the background.  By day 4 they said I used 150GB of data (there just aren't that many updates).  The eSVT tool said we were using data after I turned the router off and changed the password.  Total scam and horrible service.
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Jennifer Fowler Hayward

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 can def feel you for sure. Our coverage started over yesterday and we have already used 6 gigs and yet everything is turned off each morning when we leave and we never shook our iPhones to the wifi since we have great data on it. But some how data is lost each day while no one is home. This is the worse internet service I have ever had and only have it because we live right outside of the city limits.  I have to take my laptop to work to do my school work because the service is so slow here even with the priority data. Sad when this is all you have to choose from. 
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GabeU, Champion

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Tim, 

Your Macs should have an app on them called Activity Monitor.  With that you should be able to see how much data the Macs themselves are using.  Also, make sure they are not connecting to the iCloud.  Using the iCloud can chew through data very quickly.  

You might want to also think about installing an ad blocker for your browsers.  I don't know what browser(s) you use, but AdBlock Plus is the most popular.  If you use it, make sure you have a filter enabled and that you have "Allow some non intrusive advertising" UNchecked.  
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Tim Young

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Thanks. I don't have an iCloud account...I do as little as possible as it relates to uploading data for the reasons I've discussed. I use Chrome and have the Ublock extension enabled to prevent larger images from downloading on websites. So I'm doing everything I can to ensure data use is minimized, and still...
(Edited)
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Bruce Staten

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They are major crooks, I wish FDC investigates them and makes them refund everyone's money. I have always used all my data in a few days, with no streaming. Was promised I would never use all they give me each month. They Lied.
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Betty Mace

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I am having the same problem. I am out of data within the first 10 days. I am stuck with them as there is nothing else except for Hughes Net and they are just as bad.
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Gwalk900, Champion

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The answer to what is using your data lays with getting a router that will allow you to track every byte of usage by every device including data being consumed by the router itself.

Frankly it is much more likely that something on your Network is using data than your ISP "stealing" data.

Knowledge is King. Lets look at the problem:


Partial repost:


Lets take a closer look at a Router:

There are three potential areas of use:

#1: The Routers hardware, settings and "internal services".

Several well known brands of Routers have had vulnerabilities posted in the media recently. There would include Cisco, D-Link and Netgear.

Check your Router's manufactures web-site and do a manual check for firmware updates

Disable any auto-update functions as these have been known to get stuck in a update/fail/update loop using large amounts of data. Because this is happening at the router hardware level the user would most likely be unaware of this activity.

Other settings that should be carefully scrutinized are:

> Make sure that the Routers GUI access has had the default username and password changed <

> Disable all Guest Accounts <

> Disable WPS <

> Disable Remote Access <

> Disable all internal "sync" and "cloud" functions <

The above services can provide a "backdoor" to your internet connection


> Carefully scrutinize the settings and weigh the value of any "internal protective services <

Some of these can use large amounts of data again without your knowledge


All of the above will connect through the Routers WAN port and directly to Point B, the Modem. You won't see this activity but it will be charged against your monthly allowance.


#2: Wired connections

Anything and everything connected to any of the Routers wired LAN ports will have wide open access to your data allowance. Each computer will have 65,536 com ports that can connect. Some will be the result of PROGRAMS that you know are open and can see in operation. Many more will be in the form of PROCESSES, running unseen in the background unless they are being monitored by something similar to Glasswire.

Do not overlook massive usage by devices such as network printers both, wired and wireless, as driver updates among other activities can be very large and under the right circumstances the wireless aspects of a connected printer can allow itself to be used as a "wireless access point" potentially defeating the normal wireless security encryption.

Most Windows based computers can have Glasswire installed on each machine to check usage but other types of measurement may not reflect a true or complete story. Example: Win10's internal usage monitor doesn't consider Windows Update usage to be "usage".


#3: Wireless access.

This is the Big One! The most difficult area and the most likely to be the source of unidentified usage.

> First, is an effective level of wireless encryption enabled? <

If you run an "open wireless network" any and every device that comes within wireless range can and will connect to your network and use data. This would even include the cellphone or other wireless device in the pocket of a visitor.

Do not depend on the usual short range of wireless signals to protect you. Signal radiation patterns and signal strength and directionality can vary greatly due to physical environment and atmospherics.

Secure your wireless network with WPA-PSK at a minimum

With the advent of dual and tri-band routers insure that all wireless frequencies have been encrypted.

> Again be sure that all Guest Accounts have been disabled <

> Again be sure that WPS has been disabled <

> Be very careful of the settings and permissions afforded to wireless printers.<


The easiest solution is to obtain a router that allows you to track data by date, by device IP and also displays statistics of where those devices connected and when:


Your Router is at the heart of your Network. Every bit and byte of data (other than transmission failures) that is used will go through your Router as well as the Modem.

If you wish to have a counterpoint to your ISP's usage meter the best spot is your Router itself.

Check your Routers capabilities to see if it offers Traffic Monitoring in some manner.

If not, the most straight forward way to a concrete answer and the greatest control would be to upgrade your Router to one that offers that feature.

I have an Asus RT-AC3100. There are other Asus models that offer the Traffic Analyzer function but read carefully.

The Asus interface details usage by date range, device name and device IP:


It also provides statistical data per device:


If your present Router doesn't offer these features and you are unwilling to upgrade then the only other alternative is to change the wireless encryption passkey on all wireless frequencies so that absolutely no wireless activity can take place. In addition you will need to audit every setting outlined in all categories outlined above in #1 Hardware, #2 Wired and #3 wireless.

At that point generate a new wireless passkey and install it in only a single device ... just one, no more.

Monitor your usage over a period of time. Understand that, that type of activity is sporadic and may take quite some time to reoccur,

Add one device back in at a time, over time. Eventually that activity will reoccur. The more time and the more devices that are added the "fuzzier" the picture of the culprit will be.

Truly the answer lays in having a router that provides the tools you need to monitor and maintain your Network.


Hard data and controlled measurement will help a lot more than supposition.




   


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Ron S

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Tim Young- I realize this is an older post but I was with rise until january when the service went down 5 times in a month. My answer concerns Sonos so read on. (Exedes explanation was that the solar panels that power my downlink has snow on them and the batteries powering the transmitter run down overnight when it snows.)
I switched to Hughesnet and used less than the gen4 max of 25gb for the month. Upgraded to Gen5 and added a second Sonos Play 1 to the main room. With 50 GB to play with, I thought I was golden. First month we used up 50 gb in 15 days. No streaming or on demand of any kind. 2nd month we used 25 gb of standard and 20 bonus gb (2-8 am) before I realized that Sonos is ALWAYS connected and reporting to its servers. Unplugged Sonos and Bam- usage plummeted. No way to monitor sonos through modem. But Solved!!
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Tim Young

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Ron - What great detective work on your part, and how stupid of Sonos! I'll unplug today to see if that's the issue here, because I still have huge data problems. Went through 60 gig last month!
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Jim16

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Found this on another forum  " so i just did a test and on my router, I'm seeing even at idle.. it's sending 65-85KB/sec and it's racking up quickly! is there a way to disable sonos for sending packets in the background? this is a great product but even at idle it's still eating up data like a MOFO! "

This is why people shouldn't blame Exede for excess data usage.  It took me only a few seconds to Google  " Sonos speaker data usage" to find the info. If people would spend half their time looking on their end as much they do blaming their ISP they would be able to find the data loss.
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vince mattingly

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If their isp would spend half their time explaining these things rather than making excuses we would be able to find the data loss problems. Maybe you should apply for the job!
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Tomas Brooke

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I also had the same problem with Sonos. I stopped using it for 3 days and my usage went down from 8-9 GB per day to .5 GB per day.  Now I use a simple timer to turn the power off during hours when I am not using it. 
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Jim16

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So the ISP is suppose to tell you how all of your toys work on the internet?  You just made my point...
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vince mattingly

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That'd be my definition of tier 2 technical support.
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Gwalk900, Champion

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We see where users frequently complain that their ISP is 'stealing' their data and this is based on  ... nothing ... nothing more than pure supposition.

Many users that take this position absolutely refuse to gather data to support their point or educate themselves on what goes on in a networked connection and how to employ tools and procedures to measure and control their data use.

Data is consumed by installed programs and background processes. In some cases data can be 'consumed' by hardware in respect to auto firmware updates and perhaps compounded on occasion by update/fail/update loops. Hardware vulnerabilities can be exploited that can lead to unexplained usage  ... WPS being an example.

Hardware settings can lead to unexplained usage. Many routers offer internal services and cloud based activities that can use considerable data if enabled.

Poor wireless security either through missing or weak encryption (think WEP here) or overlooked Guest Account access will lead to data leaks.

If users are going to complain of data loss then they should invest in a router that tracks all data that passes through the router. That will pinpoint the 'leaks'. Once a user knows where  to look, the issue is well on the way to being solved.

I have a Asus RT-AC3100 that allows data tracking by date per device:


Displays statistics and overall hours that activity occurred:


Can zero in on the hours of activity and usage category of a single device:


Users that have ISP's with data caps need to understand the 'shape' of their Network and where key measurement points are located. Without that understanding, its just guesswork and supposition.