no videos will play

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Jackie Johnson

Jackie Johnson

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
Are you in data restriction?
What is your download speed as measured by http://testmy.net/download 
Use at least a 12MB test size.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Jackee, we certainly understand your concerns, I would advise to please give our Customer Care line a call at 1-855-463-9333 so they can address these questions quickly. Thank you 

This conversation is no longer open for comments or replies.