I'm the completely UN-official consumer advocate for the residential subscribers of exede. I think exede would prefer I joined-up with HughesNet, but my contract with exede still has 2 1/2 weeks to go and then they can... ummm... "hope" that I'll take an interest in them (Hughes) (not really, I get along rather well with exede considering all that has transpired these past 2 years).
My experienced advice is to go to your account at https://mysso.exede.net/federation/UI/Login and check your usage meter. If it has expired, buy more data, wait about 2 minutes and refresh the page checking to see that your newly purchased GB is properly credited to you. Then go to Speedtest.net and test your speed from San Francisco California at "FastMetrics." Slide the little square in the map until you see the San Francisco Bay and hover your mouse over the various dots. The companies supplying a test will show in drop-down list, choose FastMetrics to start the test.
Why FastMetrics and why San Francisco? You are on satellite. It doesn't matter where the test is from, you are just a hop-through-space away. Fastmetrics is just what their name implies, they are fast. Your local cable company is no match for Fastmetrics. Only a connection to "Level-3 Communications" will be faster but they don't support speed testing at Speedtest.net. If your speed is still waaaayy too slow, then contact/gripe to the team at
Those people at that address are really the ONLY true customer support at exede.
EDIT: You want to test from a source that can absolutely blast the ground station at ViaSat. This makes your connection the slowest device in the link, it shows what your connection is really capable of. A busy cable company or other non-specialized internet source may have their own speed issues at the time of your test that may affect the results of testing at Speedtest.net. FastMetrics will absolutely 'drill' the connection to the ViaSat ground station. This isn't hard on the ViaSat equipment, it's just an absolutely firm internet data stream to test speed with.