No streaming video from any sites

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
Since last Sunday, I have not been able to stream video from any of the websites, including team sites. I have a subscription to watch NFL games online. Sometimes I can't even get to the site. I have tried both with Google Chrome and with Safari. I have tried wiping out my cache and browsing history.
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Lucas Lekander

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  • upset

Posted 4 years ago

  • 1
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Gregory Davis

  • 98 Posts
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Not sure how to reply to this other than to ask what data package do you have? If it's one of the Liberty plans, are you in Liberty Pass? I am currently on Liberty Pass and in some cases I some web sites I frequent either won't load or takes TOO LONG that I give up on it. Is your BEAM in a congested state. This may not even be related to being a VIASAT problem THe streamin service maybe oveloraded with requests. Your specific data beam mybe congested and then again you maybe on Liberty Pass. Every time I see an XFINITY or Comcast commercial on TV I bragging about data speeds, streaming video I just say "Yeah Right". These folks are eating up a good portion of our Internet network that our Viasat gateways are also linked too. It's like overloading our highways with 18 wheelers and us little guys in our small cars have to find space in our highways to get from point A to point B. I at times think there needs to some (UGH) government oversight/regulations to monitor and control all this. Oh back to the original topic here my daughter lives in the suburbs of DC and at times she can't, through Comcast play Netflix Videos while I at the same time am able to play Amazon Prime Videos using the her Comcast network. This is somewhat and example of not the ISP but the Video provider being overloaded with requests for Videos.
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Diana, Viasat Employee

  • 2449 Posts
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Hi Lucas, We will be more than happy to review your account. Send us your account information to and we take a look at your account because there are many reasons that may be causing you not to stream.