No Service

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
I have not been able to use my internet for over a week now. My devices connect to the wireless but then there is no service and I have to disconnect and use the data on my phone. I have restarted my router and modem. Did not help.
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Gerilee Humphrey

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Posted 2 years ago

  • 2
Photo of Steve Frederick

Steve Frederick, Champion

  • 2780 Posts
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Have you looked at the modem status page?
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Diana, Viasat Employee

  • 2233 Posts
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Hi Gerrilee, Well, that's not what we want to hear. We would love to work with
you to figure out what is causing your account issue. Please send
your account and contact information to or call
customer service and they can get you technical support at 855-463-933 for immediate response.