No Prorating of Last Billing Cycle When Cancelling Service

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  • Updated 2 months ago
I just cancelled our service and learned that Viasat will not prorate the payment for our last month of service. Where does it inform the customer that this is there policy? This seems ridiculous and different from any other service company.
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Kevin-Jan Thedens

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  • frustrated

Posted 2 months ago

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ExSatUser

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That is correct. Dont assume. When I canceled mine and inquired on the last day I could cancel without incurring another months charge. It isnt that hard.

You are done with Viasat. Consider that a plus. I mean you dont see people coming back here and saying they should have not canceled it.

Just.be another happy ex Viasat customer and move on.

P.S. remember to return the modem and tria with proof of return or incur more charges!
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gm92066

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Probably in the contract somewhere, that is written to ensure the customer has absolutely no rights or benefits, except to give Viasat outrages sums of money for inferior service!
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gm92066

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An excerpt from the "Customer Agreement"

You acknowledge that (subject to any exceptions granted by us) you will pay for the Service each month in advance and such monthly fees will apply for each and every month (or portion of a month) that you are a customer, blah blah blah...

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GabeU, Champion

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It's noted in the first and second sentences of section 4.3 of the Residential Customer Agreement.  
(Edited)
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ExSatUser

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Which of course probably 99 out of 100 customers dont read.
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GabeU, Champion

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Very true, and that's unfortunate, especially when the service requires a commitment.  
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ExSatUser

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And there is a lot of different stipulations in it that always seem to surprise people.  Of course when the install is down all these screens are rapidly brought up and the install is like click here to acknowledge.  Really a fair process?  No.  But it is what it is. The devil is in the details!