No power seems to be going to PTRIA... FL (RX) power 0.0 dBm, SNR 0.0 dB, Cable Resistance 0.0 Ohms

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I’ve been away for a couple months and unplugged modem/router when I left. Came back, plugged in, and first night flashed red. Next day purple. I am here 4 -7 days every other month and they can’t have tech here till next week after I leave...can I do something to fix it on my own?!?
Modem/IFL cable status doesn’t change from “Syncing” with the blinking purple light. Says the PTRIA COMM status is “not connected.” Shows NO PTRIA faults, but red ! Next to PTRIA GPS 3D fix and also by the ODU Check Link. Not showing any information on the PTRIA - software version 0.0.0.0, serial 0, hardware version 0 etc...

Have Viasat with Spock modem

Thanks!
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Aaron James

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Posted 4 months ago

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johnny c

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I think you are pretty much limited to visually looking over the system insuring no loose wires,cabeling, system is securely mounted, appears to be oriented correctly, and rebooting it.


I’d reboot the computer and unplug the modem to reboot it. If you have the pamphlet that came with the modem, review it and then post here what you see, lights, approx time between each step of lights changing or hanging up during process and someone may be able to provide some additional troubleshooting steps.


Fortunately for me, I’m not a customer any longer but one of the regular contributors to this forum may be able to provide you with more specific assistance.

Unfortunately you may require a service visit and because of your schedule They may give you a direct number to tech service Good luck.
(Edited)
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Matt B, Viasat Employee

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As Johnny said, check the cable run, looking for breaks, loose connectors, damage to the coax.  It's rare that a TRIA just gives out, but it may have failed while you were gone, missing the signs it was going out.

If the cable run isn't the cause, it'd be time for a service call.  Set one up with Customer Care at 855-463-9333.
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Aaron James

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Matt, there was no power to TRIA while I was away. I unplugged the router/modem. It was cold and snowy. When I arrived back at cabin it was 45 degrees inside and, I know, I had been colder in here since thanksgiving. Outside...much colder.
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Aaron James

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Thanks for the suggestions. I did check the cable run. From what I had read, there shouldn’t be any 90 degree bends. I’ve probably got about 8-10 of these 90’s... I did notice that the ground wire is lose and not attached to anything. It’s almost like the instal tech just literally stuck it in the ground and now that it’s winter and ground has frozen and expanded it’s not in the ground. Could this lack of ground be cause?
I removed and reconnected the cable from the TRIA and then at the grounding block and they were all clean and tight. I can’t tell if there is an issue with the copper wire inside coax, but externally there doesn’t seem an issue. Should I try a new cable from ODU into the house and modem...Id bypass the grounding block/ground and just straight in.