No Plans for me.

  • 2
  • Problem
  • Updated 20 hours ago
  • Acknowledged
I just went and logged into my account with a lot of problems with stalling. I thought I would check to see what's available to me as far as upgrades.  Well guess what, THERE ARE NONE. That's right NONE. So I guess I am stuck here. Anyone else have this problem?
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Posted 1 month ago

  • 2
Photo of Leo George Jr

Leo George Jr

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Yes, no upgrades for me either. I can't wait until my contract is up, Exede is awful.
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I know George. I am in Florida and I think the new ViaSat 2 would be a more direct shot than ViaSat1. It would be @ 35 degrees SSE. When I get storms coming in from the Gulf of Mexico it knocks me out. But we never get them from the south unless it's a hurricane. Also not so many clouds to go through. The ping times will remain about the same I am pretty sure around 650 and 720ms. We will see. 
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Rose Smith

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Only the plan I’m on.
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Charles Crocker

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I'm in North Florida, there are upgrade options for me showed up this month.  Just wait some, they are rolling them out over time
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Matt B, Viasat Employee

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Dave and Leo George Jr, 

There may no plans available at the moment, but give it a few weeks, as we are currently rolling out the new plans by area.  
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Ricky Dean

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Thanks Brad.  I am very impatient and I know it, but we appreciate you baring with us..  

In a way, and I know it is not possible, I wish we knew the order the regions are being released.  I guess there are just a lot of us that were so excited and felt like we hurried up to wait.. lol  but I do get it..   

Thanks for all your help..
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Well I was just on to see if there were any new plans and there are none as of yet. But with my speed I am getting now I don't know if I want to change.
Check this out.
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Stephen Rice

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It's been a while since I've seen any available plans in my account other than Gold 12.

If you really want to change plans, just call and ask what is available.
Photo of Dave


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Been there done that. Seems like the people I talk to need some training on what's available in areas. When I asked about ViaSat 2 she had no idea what she was talking about. Then another one said that I could stay on ViaSat 1 and use Viasat 2 options. Then without my OK he changed my plan to silver and my speeds were garbage. It took a act of congress to get changed back to Freedom 25+. Be very careful when you get one of these people and make sure you know what you are getting into.

I also got a Email from ViaSat on the Sparrow Browser. I installed it and my speeds went from 25-30mbs to about  4-6mbs. I had to uninstall and do a system restore to get back where it was. NO SPARROW FOR ME.
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Well they did post a plan on my account. But it's a downgrade to what I have now.
So what's the point?  I guess ViaSat 2 isn't available here in Florida.
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Colleen Carr

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I have no new plans either. I called and was told that the plans are only for new customers, then I emailed and was told that new plans are not for existing customers but they may have new plans coming out in the future. very disappointing.
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VeteranSatUser, Champion

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That doesn't sound right to me.
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Old Labs

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It's deja vu all over again...

As I recall some 3 years ago or there abouts, Freedom and Liberty were originally only available to new customers. It was only after that push for new subscribers that they became available to existing customers and from the conference calls at the time the strategy was intentional (to bring susbscriber counts up). There was a severalmonth gap, but memory isn't what it used to be and that's based on recollection. It was further complicated by the fact that the new plans were only released to specific underutilized areas (leading to some subscriber confusion that they weren't available to existing customers when in fact they weren;t avai;able to specific beams in some cases). 

Given that susbscriber counts went from 696,000 to 577,000 over the past year and a half or so, there's probably a sense of urgency to bring them back up as quickly as possible.

But who knows? We're through the looking glass on all of this ;)

However, several strategies regarding increased susbscriber counts vs increased ARPU were discussed in the last conference call. Personally I think they're just looking for the balanced sweet spot between the two.
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Stephen Rice

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VSAT is up 85 cents today. That's all that matters to me.