no phone service

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
internet works but phone does not
Photo of Linda B Allen

Linda B Allen

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  • frustrated

Posted 3 years ago

  • 2
Photo of Starring Matter

Starring Matter

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Has the exede phone worked in the past? If yes, what changed?  If no, you need to activate it before it will work, and make sure everything is set up correctly, there are a lot of cables that need to be in the right place, one wrong one, something doesn't work.
Photo of Exede Lindsey

Exede Lindsey

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Hello Linda, sorry for the connection issues concerning your Voice service, such as Starring Matter has mentioned, please verify and make sure that you have all the cables positioned correctly. Please reboot the modem, if the issue remains please feel free to give us a call at 866.945.3258 or send your account and contact info to exedelistens@viasat.com for further assistance.

Feel free to follow these troubleshooting steps for your Exede Voice service. 
http://viasat.force.com/kb/articles/General/Troubleshooting-your-Exede-Voice-service
Photo of John Gross

John Gross

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EXEDE NEEDS TO GET MY PHONE SERVICE ON IT QUIT WORKING TODAY
Photo of Exede Lindsey

Exede Lindsey

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Hello John, please send us your account info to exedelistens@viasat.com so we can get your Exede Voice issues fixed today. You also have the option to contact our  Exede Voice Care at 855-463-9333 for further support. Thank you 

TROUBLESHOOTING YOUR EXEDE VOICE SERVICE

http://viasat.force.com/kb/articles/General/Troubleshooting-your-Exede-Voice-service
(Edited)