NO PHONE

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  • Problem
  • Updated 11 months ago
  • Acknowledged
You all take the cake! Tech came and put in new modem, and left knowing we had no phone. It's through you,,so get it fixed!! You all keep saying I have to call. With what? Cans and a string? FIX MY PHONE!!!! Tech should never have left knowing we had no phone! MAD!!!!!
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rhonarch

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  • MAD

Posted 11 months ago

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Old Labs (VS1-329-L12FZ)

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This isn't a direct support forum - send an email to viasatlistens@viasat.com along with your account and contact information (don't post it here as this is a public forum open to all). At the same time, your credentials here are not tied to your account, which is why you need to include your account and contact information - the moderators (actual Viasat employees) here have no way to verify your account without that info provides privately.

Alternately, you might want to try one of the other non-phone options at:

https://www.exede.com/contact-us/
(Edited)
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Matt B, Viasat Employee

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Old Labs is correct.  You'll need to contact us directly, making sure to include your account information.  Without a phone, the online chat option is the quickest, but the email option will bring you directly to us, though the response will likely be slower.
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Markgc, Champion

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When my phone was out I used skype to make a call to the help centre.  What did the tech say or did he just slink away ?