No old folders from old e-mail platform

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  • Updated 3 years ago
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I created a new account(per instructions for thunderbird users)I now have two accounts I can still see my old folders on the old account,the folders did not appear on the new platform.I am receiveing all new mail but can not move to old folders.
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Ron

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  • confused

Posted 3 years ago

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PB

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Hi Ron, are you referring here to using Thunderbird or the Exede webmail page(s)?
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Ron

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Hi PB,
I am using Thunderbird.
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Exede Lindsey

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Hello Ron, I certainly understand this can be frustrating; those folders should have transferred over along with the mail. This may be a configuration issue, to know for sure and for quick assistance please give our Migration Team a call at 1-855-463-9333. Thank you 

If you want to check
your configurations again feel free to follow this provided link.

http://help.exede.net/publickbhome?dosearch=1&searchKeyword=configuration
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Ron

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Lindsey,
I have tried the migration team, they told me they are working on the issue without taking any of my information. The link you provided takes me back to the questions page!
I agree the folders should have come, because all of my contacts did!
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PB

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Hi Ron, it appears from your posts that you have just one primary account, so, if it has been migrated to the new platform as seems to be the case, then you might be able to solve the folder issue within Thunderbird. I use the latest update version of TBird and just checked to see if I could copy a folder across my accounts (new platform primary and old platform secondary accounts) and it worked fine. Try this: open Thunderbird and choose one of your folders from the old account. Put your cursor on it and hold down the the left mouse button and drag the folder to your new account inbox folder. The old click and drag routine. This should copy your old folder to the new account and leave a copy in the old account. Do this click and drag operation with each of your remaining folders. After you are sure that the files you wish to keep are intact in the new folders you can delete them from the old account, and if your mail is coming to your new account now, you should be able to safely remove your old account as well. Use your own judgement.You will have to set up new mail filters to channel new incoming mail to the appropriate folders. Please let us know if this works for you. Good luck to you!

PB
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Ron

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PB did you change from IMAP to POP?
Do you get a message from thunderbird "your e-mail address at thunderbird is not a IMAP4"?
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Ron

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Also the click and drag does not work for me.
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PB

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Ron, I haven't received an IMAP4 message of any kind. I use POP server settings along with preference settings in client to retain email on the server and to download only new emails ( to prevent old emails from being downloaded repeatedly). I usually use my PC for email, but with those settings I described here, can still do email online through the new wildblue.mail servers and the (not-yet-migrated) accounts still  going on the old googlemail.mail servers.

If you can still access the old googlemail or gmail.mail account online using your browser through the exede/wildblue login, you might try to copy, move, or send the stranded folders and content from there. You might also check for conflicting server settings in Thunderbird and the new mail platform online. Good luck!