No mid-day internet service

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  • Question
  • Updated 3 years ago
For the past week or more, I have been unable to use my internet starting by 12 PM and lasting till after 9 PM. I AM WELL UNDER MY USAGE QUOTA. this is causing a Big problem as I have to pay additional $ to cell phone c/o. To use its HotSpot. Please advise.
Photo of Linda Gardner McLaughlin

Linda Gardner McLaughlin

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  • Frustrated

Posted 3 years ago

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Photo of David Lisa Weaver

David Lisa Weaver

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Wishing you luck on getting a reply. Had a question about connection issues myself yesterday & haven't gotten so much as a peep in response. 
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Knight Rider

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Linda send an email to exedelistens@viasat.com with your account and contact info and they can look at your modem and see if they can figure out what's going on.
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Brad, Viasat Employee

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Hello Linda

Like Knight Rider said, if you email us at exedelistens@viasat.com with your information we can take a look at how your data is being used and find out if and why this appears to be the case.