No LNFZ for me either and I'm fed up

  • 5
  • Problem
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Due to a problem with the way Exede handled the bandwidth cap on my account I hit the bandwidth limit. Long story, cap was removed because of a box installed for an Exede bandwith benchmark test. The box sends large amounts of data back and forth, hence the need to lift the bandwidth cap. They put the cap back in place suddenly with no notification to me to remove the test box, so I hit the cap in under a week. They did add an extra 5 GB on so I could keep working, and I'm watching the meter to see where the data is going. Waited up till way past midnight tonight to do some software updates, but the there is NO WAY TO CONFIRM THAT I AM IN THE FREE ZONE. I checked the modem and see that it's been online for two days. According to the online "documentation" the modem has to reboot at the beginning and end of the Zone, so this means I'm not getting free data at all.

I went as far as to uncable everything from the Surfbeam last night so the only thing talking to the bird for all night and most of the day was the modem itself, and it ran up 1.5 GB data during that time.

1. There seems to be no way to check what time zone Exede thinks I'm in. All I can see is my address on file which is correct.
2. There seems to be no way to confirm LNFZ is active.
3. Modem is not resetting as it should.
4. Modem appears to be causing data to go with no other devices connected.

Really putting a paying customer in a difficult position, trying to manage bandwidth use with no tools, faulty tools, no info, just punishment for not getting it right. Well, Hughes net has high speed and I remember their account management tools being good. Anyone else looking into switching?
Photo of Kentuckienne

Kentuckienne

  • 20 Posts
  • 7 Reply Likes
  • frustrated, angry, disrespected, fed up

Posted 4 years ago

  • 5
Photo of david

david, Champion

  • 544 Posts
  • 389 Reply Likes
The modem does NOT reset for the LNFZ. Mine has been up for over 30 days at a time before and my LNFZ works fine.

There is NO LNFZ indicator.  This has been complained about since Exede has been in business and still has not been implemented so I assume there is a reason Exede doesn't want us to know when the LNFZ goes on and off.

As far as having the wrong time zone, it seems like I have read of a few others having this problem, but I don't think I ever heard of the resolution of it. I would send an email to one of the moderators here. You will probably have better luck than calling tech support for this and your data usage problem.
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3882 Posts
  • 3954 Reply Likes
Kentuckienne,

There have been some reports of late entry and exit to the LNFZ. Lack of an indicator as well as a sub-par usage meter are a complaints for everyone. So we work around them with a variety of methods while we wait.

There is no reboot of the modem that occurs on entry/exit to the LNFZ, however, there is some non-disruptive handshaking that goes on to set/synchronize unmetered mode (as well as restore speed for those dapped).

One way to narrow down the issue (or at least take something out of the equation), is to power off the modem itself and determine whether the usage meter continues to climb. The usage meter is updated every 15 minutes when functioning properly (with an emphasis on properly), and no obviously accumulation should not occur with the modem off. Also be aware that usage reporting can be delayed and may reflect data used prior to LNFZ not yet reported, when the modem is taken out of the loop.

A better approach might be to contact once of the moderators here when they weigh in and they request that you send them your account information via email - maybe some remote diagnosis that will easily correct it.

Lot's of different variables mentioned here that require some narrowing, but one thing is clear... get someone to take a look at that eye for you ;)  
(Edited)
Photo of Exede Amber

Exede Amber, Employee

  • 135 Posts
  • 23 Reply Likes
Hello Kentuckienne, I would be happy to look into your usage and your LNFZ for you. Please send me your account information to exedelistens@viasat.com, so that I can get started. 
Photo of Kentuckienne

Kentuckienne

  • 20 Posts
  • 7 Reply Likes
It would be good, then, for exede to update the online documentation. The online help states clearly that the modem resets upon entering and exiting  LNFZ.  

I don't see how powering off the modem is completely useful. I expect there is a certain amount of handshaking that goes on when the modem connects, yes? Say I make note of usage, power the modem off, wait an hour, power it on, check usage ... of course in the meantime the usage amount will have changed assuming it does report every fifteen minutes ... so then power down again, wait another hour, power back on, check the usage ... a few cycles of this will give some information that then needs to be interpreted. How much data is consumed, if any, during the power back on handshake stuff ...   would first need to configure the computer to not do anything when it's on, no software update, no apps running, only one browser windows, etc. 

Online doc also states that the usage meter updates once a day, and tech support has told me that as well. 

Last night, I checked my usage meter and it said 13.4 GB.   I waited until I woke up at  2 AM before allowing my sytem to download updates. I turned everything off before 6. Usage meter read 14.2 the next morning. So something is wrong. I guess I can do that above test with the modem, but I don't see what it will resolve really. If the modem is off, what could possibly be creating data use on my account? 
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3874 Posts
  • 3946 Reply Likes
When the modem is powered off no data is accumulated on the usage meter display. The modem simply counts data when powered on and reports it to the server when requested (typically every 15 minutes). The count is maintained throughout a power outage and resumes when power is restored. Anything unreported at power off, gets reported when the modem is powered back on and when next queried. You could be seeing the effects of delayed reporting.

You need to determine where data is being used when powered on and if erroneously be counted during the LNFZ.

If you've got a router, check it's traffic monitoring features if any. I no router, a traffic monitoring application such as Networx or Bitmeter can help.

Usage meter definitely is updated every 15 minutes when all is working properly and the modem is on. Occasionally, conditions do exist where access to the various servers involve prevent the display from being updated. The display simply indicates accumulated usage since last reported.        

P.S. Minor clarification, it is in fact possible that the usage meter will be updated despite the fact your modem is powered off. This would reflect a delay in updating the master database somewhere on the server side. You may also want to check the following links if you haven't done so already:

Data usage tips | Exede Internet Community

Some tips on Windows 8 data usage | Exede Internet Community

There many ways data can be consumed without even being aware of it and it's a question of whether any of it is being counted during LNFZ.
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3874 Posts
  • 3946 Reply Likes
FWIW and under tightly controlled conditions, I can get my usage meter to update at will with a simple 5MB download - the NRTC usage meter displays to 2 decimal places and with rounding 5 MB is recorded as a .01GB uptick within 15 minutes. It's one of the ways I determine whether LNFZ is active at or around 12:00 AM. A 5MB hit is much better than a 5GB hit. Direct Exede subscribers would likely have to use a 50MB download since it appears the meter uses only 1 decimal place but YMMV.

Even then I wouldn't count on that as a reliable indicator of LNFZ (it's more do I feel lucky), which of course should be a standard feature on the modem status page itself.    
(Edited)

This conversation is no longer open for comments or replies.