No land line service for 3mos.

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  • Problem
  • Updated 2 years ago
  • Acknowledged
ok, I have not been able to get our land line service to work. Even though a technician came out, when he left it still did not work! I want to cancel the land line phone and because I haven't had use of it for 3 mos would like a reimbursement for loss of phone! Internet is working great and I really like that but I have paid for phone for 3 mos and it also has caused much disruption in our family and extended family. HELP!!!
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Jeanne Rohl

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  • very frustrated!

Posted 2 years ago

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Exede Lindsey

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Hello Jeanne, 

I’m truly sorry you have been unable to use your Exede Voice for such an extend time.  Please allow us to review your account and see how we can resolve your billing concerns please send us your account and contact info to exedelistens@viasat.com or give our Exede VoIP team a call at 866.945.3258
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Jeanne Rohl

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Thanks!  I just don't want that so should I send back the equipment or what? I love the internet and don't want to do anything to mess it up! Let me know.  We have tried everything to make it work including a tech was out here.  He told me it worked and after he left it did not work.  There should be ample documentation of the calls etc I have made. We are older people and have had the same line for 50 yrs but we have found that we really don't even need it so just credit my account for those months and I will be happy. Jeanne
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Exede Lindsey

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Jeanne, please send me an email to exedelistens@viasat.com so I can review your account and further assist with this matter.  Thanks! 
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Mary Pollard

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Mine has been doing the same thing. After finally calling customer service, I was told to unplug for 3 mins. It solved the problem, for about 3 hours. And they claimed it was used within a week of calling. Dealing with this is worse than trying to go outside and find service with my cell to answer every time my work calls. I don't expect perfect service where I live, but ANY that I have been paying for would be wonderful! Internet still runs fine