No internet when it snows

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  • Updated 4 weeks ago
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I just had Viasat installed 2 days ago. It is currently snowing here in Virginia. I can't even see my Viasat wifi network on my kindle. My husband's computer says it is out of range. I hadn't cancelled my Hughesnet service yet, and have been able to connect to that. Is this "normal" for Viasat?
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c wescott

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  • dissapointed

Posted 4 weeks ago

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Stephen Rice

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Is there snow on your dish?
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c wescott

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Barely any. I'm guessing it's weather related, but Viasat's FAQ section says snow shouldn't be an issue, and it it is, it's only affected for minutes. It has been since it started snowing.
(Edited)
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Ronald Stricklin

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Go dust it off and see if your service improves.
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GabeU, Champion

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Even a little snow on the dish, or in the atmosphere, can affect the signal, and even more so if it's the heavy, sloppy kind.  
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Stephen Rice

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I had snow on my dish a few months back.  It made the service stop working.  I was too lazy to go out there and brush the snow off the dish so I was without satellite for a couple of days until it melted off.  
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johnny c

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What is much worse is in the summer and severe weather tornado watch/warning thunderstorms all around and you cant track them because the storms are blocking the sat signal.  A major shortcoming of only having sat.  I have an off air antenna with DTV setup and generally it is works during severe weather.  My cell signal normally works as a backup.

The nature of sat, shortcoming but everything has limitations, this is a serious one during severe weather.
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c wescott

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I guess I'm disappointed because snow never affected Hughesnet satellite. Guess I'm lucky it doesn't snow often. Gabe U. I am happy to see you on this forum. You were always very helpful in HN forum.
(Edited)
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GabeU, Champion

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I actually missed the part about your husband's computer saying it was out of range, and like Old Labs suggested, it sounds like it may very well have something to do with the WiFi itself.  

Thank you for the compliment.  I don't personally have Viasat, but with it being a satellite based ISP I kind of lurk on the this forum in case there is something non brand specific I might be able to help with.  Plus, the more I can learn the better, both for myself and for helping others.  Again, thank you very much for the compliment.  I really do appreciate it.  :)    
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Old Labs

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c wescott you originally wrote:
I can't even see my Viasat wifi network on my kindle. My husband's computer says it is out of range.
Snow should not affect your ability to see your WiFi network nor result in your husband's computer being out of range of that network - unless of course you're outside in the snow ;)

As described that sounds like a WiFi issue rather than internet connectivity issue. Do you have a device that you can connect directly to the modem using an ethernet/wired connection? Or can you connect wirelessly if you're within close proximity (a few feet) to the modem/router?

Just trying to determine whether it's a WiFi issue or Internet issue since it's not clear from the original post...    
(Edited)
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GabeU, Champion

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Hey, I like that better than HughesNet's WiFi modem.  It looks better and it's easier to see what's going on quickly.  Pretty snazzy.  
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Old Labs

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The new Viasat WiFi gateway is snazzier ;)
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c wescott

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I have the new triangular shaped one. This morning everything is back to normal. Next time it happens, I will try it closer to the modem. That fact that it didn't even show the network, even as out of range, is odd to me. I guess I expected too much from New service. It's satellite
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Old Labs

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OK, congrats you're on Viasat-2. FWIW, pages 13-15 of the Viasat WiFi Gateway manual detail the meaning of the indicator lights if it occurs again.

http://www.wildbluetools.com/content/FS/20/23/I010600_VWGManual.pdf 
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c wescott

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Thanks. I think you were on HN forums too. I always go to community to learn about this stuff. You quickly learn who is knowledgeable and who is not!