No internet

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  • Question
  • Updated 2 years ago
  • Answered
My service isnt working since the storm.
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Roy Newton

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Posted 2 years ago

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Steve Frederick, Champion

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Have you tried to disconnect the power from your modem for a few minutes, then power it back up?
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Exede Lindsey

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Hello Roy, 

Can you please send us your account and contact info to exedelistens@viasat.com. We will be happy to review your account and see if we can get this problem resolved for you.     
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Roy Newton

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Thank you. I have tried reset multiple times. Is it possible the wind may have turned the satelite causing no connection. Is there a tool for checking this. I am very disappointed in this service. Very slow. I honestly thought i didnt pay my bill and was glad when it was disconnected or so i thought. Please advise me if my account is active and what i need to do in order to get any benefit out of this service. My phone number is 8639340350. Roy newton.