no internet...

  • 1
  • Problem
  • Updated 3 weeks ago
I had a red light this morning. Tried rebooting and unplugging it changes to purple then back to red. I've had viasat for 4 months so please dont tell me I need to spend a shit load of money calling someone in. Time changed last night could this be part of the problem?
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Crystal Smith

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Posted 3 weeks ago

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Robin

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try unplugging both the modem and also the router if you are using a external router.  My connection is fine this morning getting 50.59 Mbps download.  also use the ViaSat app and see it if helps diagnose a problem.  The app works great.
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ExSatUser

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Time change isnt the problem. Call customer service and let them diagnose it. Don't waste time with the app because it won't fix the problem.
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Homeskillet

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Agree with ExSat, call customer service.
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Brad, Viasat Employee

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855-463-9333 if you haven't called yet but we'll need to have this called in