no internet

  • 1
  • Problem
  • Updated 2 years ago
cannot get on line via Exede
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Maureen Lannan

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Posted 2 years ago

  • 1
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Bev, Champion

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Hi Maureen, there are many reasons your connection may be offline. There may be a weather issues at your home or SAN (Gateway.) There may be an equipment issue. The best thing to do is call 855-463-9333. Customer Care will be able to tell you if there is a weather or other issue affecting customers in your area and, they can take a look and see if your modem looks to be in good shape.