No internet access - modem issue?

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  • Updated 3 years ago
My via sat modem doesn't appear to be working. The lights on the front are very dim and I can't get any internet access. I know I'm currently in data restriction but never seen it do this before. I've unplugged it for 30+ minutes but still the same.
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Bryan Callicott

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Posted 3 years ago

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Exede Lindsey

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Hello Bryan, that is very odd, this definitely sounds like an internal modem issue. Please give us a call at 866.945.3258 or send your account and contact info to exedelistens@viasat.com for support to get this taken care of as soon as possible.