No internet 26039 in WV

  • 1
  • Problem
  • Updated 2 months ago
  • In Progress
Tried to reset modem and first light is solid, second light blinking. Nothing beyond that. Help!
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Yvonne

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  • frustrated

Posted 2 months ago

  • 1
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Bob Lexus

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What is your historical experience?
Is this the first time?
Have you power cycled your modem?
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wm4bama, Champion

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The second light blinks until the modem can communicate with the satellite...bad weather at your location or at ViaSat's Gateway for your beam is usually the problem...a misaligned dish can also be the problem,,,  If none of those conditions exist you should call ViaSat's help line and let them test from their end.

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Diana, Viasat Employee

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Yvonne,   Please call our technical team for assistance at 855.463.9333.