No emails to access

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

When I went to check on my email, which went to the new one that you have set up there was NOTHING there. No contacts, no previous or new emails. I didn't use anything with google so WHY isn't there anything there for me to see. I needed several of those emails and better be able to access those. I knew this change was coming and can tell that others are having problems as well. I've tried several times to do a live chat but after waiting over 1/2 hour I cancelled. It would be really nice if someone left your paying customers know what is happening, that you are aware of this and are working on it.
Photo of Rhonda Lewis Bailor

Rhonda Lewis Bailor

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
They are expecting all wildblue email accounts to be migrated by the end of next week. If you got the notification email about your account being moved and its not there I would call customer care 1-855-466-9333
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
Correction it's 1-855-463-9333
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3155 Posts
  • 1119 Reply Likes
Hello Rhonda

This is a known issue tied our migration last night. This is a known issue and our engineers are currently fixing the issue. Once resolved your emails will show. No ETA yet but we're hoping in a few hours this should be fixed. T

This conversation is no longer open for comments or replies.