No email being received

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  • Updated 3 years ago
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I have been told the current conversion is having problems and it could be a month before I get any emails thru wildblue. Is that correct ?? Did I fail to do something on my end. I understood emails and passwords were to transfer with nothing required on my end. Reminder I can not receive an email answer.
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John Spencer

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  • very upset can't run business

Posted 3 years ago

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JEP

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John - Did you get the email saying you should stop using the gmail account?  And actually, you do have to reconfigure your email server information in order to receive email on the new servers.
http://help.exede.net/articles/General/How-to-set-up-Exede-email-with-Outlook-Apple-Mail-and-other-e...
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Steve Frederick-VS1/Beam314, Champion

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Not all the wildblue.net email clients have been transferred yet, the process will take several weeks. You should still be able to get your emails using the method you were using before. Mine has not yet been transferred, and I am getting my emails without problems.
(Edited)
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JEP

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I received an email from Exede with the subject line, "Please refrain from accessing this email inbox via Google from this point forward".  It included links for updating email program settings to work with the new provider.
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Exede Lindsey

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Hi John, due to our current email migration over to Zimbra, we have noticed that some customers might experience email login issues. There should not be any existing issues to which you cannot receive your emails within a month. I would advise you to please give our Customer Care line a call at 1-855-463-9333 so they can address these concerns further specific to your account. 
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James Parker

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Is there a person or person one should ask for to get this done?  I tried this on chat a couple days ago and the agent did not have a clue or capability (had received inadequate training from whomever is responsible).  We could not get beyond the "blue billboard" concept.  We have not been able to receive or send emails through an email client for nearly 4 months due to a "known issue" or conflict between the wildblue and exede platforms.  Earlier this week we were able to successfully configure an email client through the wildblue server.  However messages sent from these email accounts go only to the wildblue server and the accounts are not receiving messages.  Do you have any possible explanation for this situation?  Please do not ask me to call customer care.  It is a black hole for time for many reasons.
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Donna Burke

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I just recently got my email notification today stating

Please refrain from using your old inbox and immediately log in to your new inbox at www.wildblue.net
.
And I am not receiving emails and I have no need to reconfigure any email server information since I do not use any POP/IMAP/SMTP settings.

How do I fix this NOW? I am an online University Instructor and need to get my email notifications when a student replies to their assignments since we do have time restraints on replies.

Thank you,
Donna :(
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Jim Parker

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Good Luck Donna, we've been waiting 3+ months for an honest reply from ViaSat "customer care."  If the answer is not in the script or the agent does not know or have the training to answer the ?, they either make up some BS or ask you to call customer care.  And then they close the case.  I am convinced the ViaSat is intentionally designed to allow for this type of behavior.  We have missed several critical emails from my wife's health care providers about possible appointments and test results.  My best advice is to crack open some Franz Kafka and recognize things could be worse.  There is no shame in the ViaSat customer care system.  It is fraudulent.  Want to bet this does make it past the moderator.  Rest my case.
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JEP

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Donna - So what I hear you saying is, that you do not use an email program.  You use the webmail page.  In that case you should be able to log into http://mail.wildblue.net/ 
Just use your current email address and email password.  FWIW, it took a few days  from when I received the notification to stop using the Gmail account before I could get past the frozen blue screen at the webmail page.  One of the Exede moderators said it was necessary to reboot everything, your modem, router and PC.
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Exede Lindsey

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Hi Donna, I understand this is a huge concern and we want to get this resolved as quickly as possible, please feel free to contact our Customer Support line for email migration at 855-463-9333 to resolve email configuration 

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