No data

  • 2
  • Problem
  • Updated 2 years ago
I got my service installed at noon. Got home at 5:30 installed my computer and my data was all used up before I can use any of it.
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Jose L Lopez

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  • pissed off

Posted 2 years ago

  • 2
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J&J

  • 1683 Posts
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Welcome to exede, that's what happens here.

You are not alone with that problem.

I contacted exede on 11/23/16 through their preferred channels and have been patiently waiting to hear what they have to say "officially" about the situation. 
My patience only last 30 days. 
 
 
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Jere H. Lipps

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lot's of us have had that problem.  Exede will tell you it is your problem because you are ignorant of how to deal with data usage.  What is wrong with Exede that so many people have this problem?  In my case, same sort of thing happened, even when my router was off, all devices were not on wifi and were turned off.  I went through it all very carefully, testing the changes, installing my own metering app so I could compare usage and got onto the Exede's own recommended meter readouts, and nothing matched.   In desperation and after talking or emailing the support people, I called my service guy.  He worked on the modem with his computer and installed new connectors at the modem and at the antenna, and all of a sudden my data usage dropped to 0.1G in a day and after almost 3 weeks, I have used only 3.5G.  And that corresponds to my own records close enough to make me happy.   Now Exede is removing my posts that are critical of their service, because this means of communication is for questions, they say. 
Here are my questions:  Why did my usage remain high when nothing was connected to the modem and/or when my router was off?  Why is it impossible for the modem to be malfunctioning?  Why, after adjustments and repairs to my modem, did my usage fall from as much as 5G overnight to 3.5G in 3 weeks?   Why is it that some people are happy and others angry or frustrated with Exede?  Could it be that some people have modem problems because I was upset and angry but feel pretty good about it now after my modem was fixed.  Why can't it be the modem?  Why can't I receive some of the $195 I was charged last month for data I did not use because the Exede modem was faulty?
So far the answers have been, it's my fault because I am not educated about data use.  Why can't the service agents provide more technical responses?
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Exede Lindsey

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Hi Jose, 

Please send us your account and contact information to exedelistens@viasat.com so that we may verify your account and verify what could be the issue with your data consumption.