No contract

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  • Updated 3 years ago
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I signed no contract and they say I have one. My router hasn't worked since I got the service. On and off all the time

Note: This conversation was created from a reply on: Can anything be done about the NON-optional equipment lease fee?.
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Rebecca Smith Hylemon

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Posted 3 years ago

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JEP

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Exede does not support 3rd party routers.  Their new 25 Mbps modem has a built in wireless router and is available in some areas.  Someone signed the contract.  It used to be done on line after your equipment is installed.  I have heard of some installers helping the customer do it, perhaps without the customer being fully aware.  Bad form for the installer, if that is indeed what happened to you.
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JEP

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Exede does not support 3rd party routers.  Their new 25 Mbps modem has a built in wireless router and is available in some areas.  Someone signed the contract.  It used to be done on line after your equipment is installed.  I have heard of some installers helping the customer do it, perhaps without the customer being fully aware.  Bad form for the installer, if that is indeed what happened to you.
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Rebecca Smith Hylemon

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I finally got a new router from Exede
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Diana, Viasat Employee

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Hi All,  Exede provides a modem not routers.Some of our customers now have the  Exede WiFi Modem combination. I'm glad you received the modem and hope this has improved your service.
(Edited)