No connection

  • 1
  • Problem
  • Updated 1 year ago
My internet has been extremely slow lately. And now , all of a sudden, the light on the modem is white and no service at all!
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cynthia cochran

  • 1 Post
  • 0 Reply Likes
  • Very aggravated

Posted 1 year ago

  • 1
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xode0000, Champion

  • 475 Posts
  • 151 Reply Likes
Does the modem respond to any device that is connected to it?  You can call 855-463-9333, have them go through diagnostic steps and, if necessary, get a ticket opened to get a service call to your location.
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Jim Rollins

  • 4 Posts
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SERVICE CALLS MEAN EXCEDE GETS MORE OF YOUR MONEY
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xode0000, Champion

  • 475 Posts
  • 151 Reply Likes
Easy Care takes care of that.
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Alex, Viasat Corporate Communications

  • 671 Posts
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We did have an outage in the beam around Galveston TX/Lake Charles, LA but it's been fixed.