No business plans in large beam Viasat 2 areas

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I'm primarily posting this in case a potential business customer comes here to find out what is going on. Our area is a Viasat 2 Large Beam area. If you go to Viasat.com and put in your zip code you will see several plans offered. This is an error. If I go to build an acct in the same zip it comes back with "Plans are not currently available in your area.". After several calls and emails I found out that there CURRENTLY aren't any business plans available in large beam locations. 

If and when this may change is anyone's guess. 

Andy
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Andy Schack

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Posted 5 months ago

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Billy Hodges

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I believe my zip code is in a large beam area and it's showing business plans. Zip code is 23027
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TQ

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Hi Nathan. I am definitely on Viasat2. Triangular modem new dish and new Modem
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VeteranSatUser, Champion

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Shouldn't need a new dish, just a repointed dish..are you sure you didnt mean a new tria?
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TQ

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I have a new Tria, modem and dish. It is pointing at 69.9 degrees.
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TQ

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Yea completely new.
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Jab

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6/26/18 - Viasat 100 Mbps Satellite Broadband Targets Businesses

Viasat Inc. today, launched what it claims to be America’s fastest satellite internet service for businesses. The nationwide service offers a variety of unlimited and metered data plans with download speed options ranging from 35 Mbps across most of the U.S. up to 100 Mbps in certain regions. The Viasat 100 Mbps satellite broadband offering is the first of its kind, Viasat said.
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Old Labs (VS1-329-L12FZ)

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It's either Nationwide we're on your side or chicken parm you taste so good.

I have no idea what Jim16's is.
(Edited)
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Jim16

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I have missed Jabs posts.....
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Old Labs (VS1-329-L12FZ)

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Yeah, I know ;) I'm sure he's missed you too! He finds some good links that are generally on topic. It's his way of providing additional info that's all - I actually follow his informational posts/links over on DSL Reports - saves me some time in rooting out stuff related to Viasat - he's sorta like Matt Drudge except for all things Viasat and news aggregator.
(Edited)
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We've been Jabbed.
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More like Jib Jabbed
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Andy Schack

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I don't care what the press release states....there are NO business plans in Large Beam areas right now. The business plans are ONLY available in Small Beams. 

I suppose I COULD copy and paste the email I got from my ASM confirming this but there is all that legal stuff at the end of any email I get from Viasat that basically says I can't. 

Andy
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Old Labs (VS1-329-L12FZ)

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Jab's not contradicting you Andy. I suspect he's just providing additional info on business plans in his own inimitable way. My guess is many in this audience here don't even know about business plans.
 
The 3rd party release posted above by Jab says nothing about beams - it says nationwide in certain regions - I believe that is what's known as a marketing oxymoron ;)

The wording in the official Viasat corporate blog has been changed to "across most of the U.S. with up to 100 Mbps in select areas".

Same with the nationwide broadband claim - there are gaps and besides we're only talking width not height when we say nationwide and we never said all of the time ;)

It's marketing...

Probably an error (given the web site's quirkiness recently) but interestingly enough when I go to https://www.exede.com/business/ and enter my Zip Code I have an Unlimited 35 Mbps option (small beam?) while only Unlimited 12 Mbps options (large beam?) are available to me as residential. Metered business plans are also offered (Viasat-1?). It's all very confusing at this point with an interesting intro of a newly minted marketing euphemism:

   

Is that sung to the tune of Rainbow Connection to make me feel all warm and fuzzy when I sign up?

How do you know what speeds I need?

Some business hours are more important than others particularly if you work nights.

As someone once said - it's a trap (or marketing take your pick - same difference).

Best advice for anyone new (residential or business) is simply call your local dealer - online fulfillment is suspect at best.
(Edited)
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Andy Schack

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That's actually why I started this thread.....someone goes online and puts in their zip and it shows all these business plans to choose from, they then call their local dealer, he sees the same thing, gets all the customer info, they decide on a plan, then after all that WASTED time, the dealer goes to the portal to build the acct ONLY to find out that he has to call the customer back and explain that this high tech company that he wants to get internet from can't even maintain their website with accurate information. Meanwhile, everyone seems to KNOW that the website info is erroneous but nobody does anything about it. There is a LOT of this type of garbage going on these days and it's getting REAL old REAL fast. 

Andy 
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Old Labs (VS1-329-L12FZ)

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At least someone else appreciates the irony of Viasat not being able to provide an accurate web site and the bad optics it provides  - you would think it would be a high priority to get it straight since it's probably a new customer's first contact. As you indicate, if you can't get that right then... aah, draw your own conclusions and we haven;t even gotten to the rocket science part yet.

Apparently you have to place the order to find out what's in the order or whether it's even available.

If they're not listening to a guy with a seat of the advisory council, what hope is there for us mere mortals?
(Edited)
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It's also articles like this that dont help either....

https://www.channelpartnersonline.com...

I know they want to push this business internet narrative, but satellite internet is no longer considered the last resort?
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Jab

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RE: "they want to push this business"

Viasat's agenda is about maximizing profits, for their shareholders.  When VS-1 launched for consumers, they attempted to offer 8 gig plans, and then reverted back to 10 gig bucket plans when REAs/COOPs didn't get onboard.

Bandwidth is finite, so their bean counters have determined (estimated) where they might be able to milk the most bucks, from consumers and businesses.  I rather suspect their aircraft, marine, and business customers are the most lucrative, in that order.

Viasat's consumer base is slowly dropping, but their commercial customers are increasing.

Their PR is for their shareholders....business plans at 35mbp might be on VS-1.  Do note, most businesses operate from 8am to 5pm, when most consumers are off-line.

I have not seen any REA/COOP plans, but if they are the same as Viasat's "unlimited" plans, I'm sticking with my 10 gig plan.  "Unlimited" plans are a waste of consumer monies, but great for their stockholders.  In theory, prices should have dropped with bigger bandwidth satellites...not so with Viasat/Hughes...
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Jab

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The new business internet service is made possible by the ViaSat-2 satellite system, which includes the most advanced, highest-capacity communications satellite in orbit today, coupled with new innovations in satellite ground infrastructure. Business internet plans are available through a nationwide network of resellers or direct through Viasat at: viasatbusiness.com with plans starting as low as $50/month. All business plans will include: persistent IP addresses, equipment lease, priority connections and fast installation—typically just three to five business days.