No attempt to retain a customer and really BAD customer service. Now on hold one hour

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  • Updated 1 year ago
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I've been on hold for 41 minutes just so I can speak to an intelligent (?) person in your customer service department. All I want is a written confirmation that my order has been cancelled. This is not good practice. The only reason I'm
Cancelling is because the installer can't install until after the 29th and he said better pricing is available at this time. He had me call in to fix it. The guy tells me he can't give me different prices. Sorry. Oh- and he can't email me a confirmation that I cancelled the service then. I was sent FOUR emails to confirm that I signed up. Something is very wrong here.
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Cassandra Saranillio

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Posted 1 year ago

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Cassandra Saranillio

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That's ok. You're cute. I emailed the CEO. Clearly it's not you're fault- it's the PROCESS right- but should never be answered with I CANT HELP YOU.
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Diana, Viasat Employee

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Hi Cassandra,  I apologize that you were on hold for such a long period of time.  Send the information associated with the install  to exedelistens@viasat.com.