Newcomer Mentors Needed!!!

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  • Updated 4 years ago
We blew through our 12 GB in 24 hours! And again almost in the first 6 days when the new month began. Someone should help track newbie usage, or tell customers to track it morning and evening daily for so long. Our suggestion would be to start a mentoring program for newbies with your tech guys. He made himself available via his cell when I had a problem. Most of your customers probably suffer from bloatware, infections, malware, adware, auto installs etc. There are some things you just can't do on satellite internet that are data hogs: cloud, google drive, Open and the like, auto installs and downloads, media streaming. Only your security programs should be auto updates. Windows Updates can be installed one time per week. And you can watch some movies and videos, but just set it for standard definition, not HD as that is a data hog. HD=3 GB per hour vs Standard= .3 GB per hour. This is more helpful to newcomers who have never had limits before. I read a lot of complaints that looked to me like they didn't get the help we did. We lucked out getting the technician we got to install our satellite internet. Scott goes above and beyond the call of service to give his customers true quality service. He helped us to figure out why we were blowing through our data too quickly. I think more of your tech guys could learn from him, and help assist newbies to adapt to data caps. Perhaps run initial security scans and malware scans to help prevent what we went through. He told us to use AVG free and Malware Bytes, which helped clean out a lot of Trojan Horses, Viruses, and Malware/Adware. Also people need to clean out bloatware that comes installed on your computer that you won't be using -- trial stuff that runs in the background, and this includes game sites that offer trial games for free. If you are not using something, get rid of it. I used PC Decrapifier 3.0.0 to get the bloatware out. We had free McAfee for years with AT&T, and still I had more infections than I could believe, almost 600 malware bytes on my one computer alone! Now our data usage has slowed to next to nothing like I had originally expected. Please consider helping your customers to make this adjustment. You'll keep your customers happy. Thanks to our technician, Scott. Disgruntled and frustrated newbie now happy and content Exede customer.
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Amy Cropf Hilley

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  • thankful.

Posted 4 years ago

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Brad, Viasat Employee

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Hello Amy,
There's a ton of things that can consume your data ranging from online habits, services like Netflix, and adware/malware and just simple settings in the background. I definitely agree, a lot of those situations are a case of knowing what to look for. IOS 9 updates kept me plenty busy last month looking into data usage for customers. We have a few "data hog" articles with our self help page but I can see if we can make some more visible. I'm glad Scott was able to help you out and help pinpoint what consumed all of your data.  If you'd like to check in and see if everything is running as it should you can always email us at
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Wow Amy!  Sounds like you got a crash course in data management for satellite Internet.   If you have been used to wired broadband, it does take some getting used to.  I live 40 miles from the White House and Exede is the best choice for me.  The one other option is slower and more expensive.