New Unlimited Modems

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  • Updated 2 years ago
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I changed my plan to Unlimited Silver 25 on December 27th.  I was notified that I would need a new Modem and that it would be arriving by mail.  Since it has been 7 business days I thought I would check here and I see in another post that they have been on backorder for several weeks.  The latest response I saw was that there were no updates from the vendor as to when these would be back in stock.  The vendor works for Viasat so I assume getting an update would be as simple as calling and asking the question "when can we advise our customers that these modems will ship".  I would like to know if I should expect the modem sometime next week or sometime next month.  Thanks.
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Pilot10

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Pilot10.  I apologize for any inconvenience  for the delay but the SB2+ modems are on back-order and you should receive it within 1  to 3 week.
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Pilot10

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Thanks for the reply Diana.
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J&J

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It's because they are made in China and they take holidays Very seriously.  When the Chinese New Year comes around things really get slow.
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Jason York

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I applied for a change on mine in early december and still havent seen anything. Contacted support and they gave me a tracking number...but they havent actually given a package to UPS yet.  
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Ike Stewart

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Same here, I signed up for the upgrade the first week of December, still waiting on the modem, still no update on when they will ship.   I am now thinking about cancelling the upgrade and waiting to see if there is a better Via-Sat 2 upgrade package when it goes live.
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VeteranSatUser, Champion

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There will be, and a brand new modem is needed. At this point I wouldn't be surprised if the new viasat-2 modems arrive before these old modems do.
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Bradley

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I received mine 3 days after ordering when the plans first came out. Plan options are frozen for now apparently. Why weren’t the plans frozen long before the great modem shortage?
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VeteranSatUser, Champion

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Perhaps we are now,at a time when the new plans are out before the modems will the received. By that tine, people won't want these backordered modems anyhow.
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Steve Frederick-VS1/Beam314, Champion

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I have never wanted one of the SB2+ WiFi modem combos. It is just the SB2 modem with a $12.00 low grade router stuck inside a fancy looking case, and from what I read on this forum, a great source of auxiliary heat.

My old style SB2 modem has served me very well, and along with my full featured ASUS router, and I see  no need to have it upgraded. No, it doesn't give me 30 Mbps speeds, but normally is providing me with speeds from 8 Mbps to 20 Mbps, depending on the time of day.

I love my Viasat internet.
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Jim16

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Do you think these delays for the new modem are because they are tweaking them to perform better?
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Steve Frederick-VS1/Beam314, Champion

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Jim16, I certainly would hope so. 
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Bradley

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Tweaking them? Like how? What would that mean to current modem owners?
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Jim16

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Fixing the heat problem, better wi-fi distance...
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VeteranSatUser, Champion

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No. They are not tweaking them. These modems are obsolete in a couple weeks. The Viasat-2 modem is completely different from the ground up. It looks nothing like these modems. I am not sure if the new modems are backward compatible, but I say good riddance to these ones!
(Edited)
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Jim16

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The wi-fi modems for VS1 are obsolete in a couple of weeks? 
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Old Labs (VS1-329-L12FZ)

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One would certainly hope so if they are in fact backwardly compatible with Viasat-1. It appears that subscribers who actually were getting the Exede WiFi modem weren't being requested to return the older SurfBeam 2 modem.

I doubt Viasat wants to support any more modem models than they actually have to and would hope that the designers were smart enough to make the new one backwardly compatible. The backlog is probably a result of that. For those interested in more speculation:

http://www.lakecountrysat.com/2018/01/05/viasat-2-pre-sales-upgrades/

P.S. Obviously don't pre-register if you're not in his service area - but I'm sure some will try nonetheless ;)         
(Edited)
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Bradley

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Makes me think back orders will turn into orders for the newest modems then.
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VeteranSatUser, Champion

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Yes. I agree.

There is a hint in that posting about "location" too. Don't expect the same level of Viasat-2 performance in all locations, but at least the same level as what Viasat-1 can do at a minimum.
(Edited)
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Bradley

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Sort of a let down to me. I was thinking 100Mbps coast to coast possible, with 50 Gbps plans likely. Looks like 25 Mbps plans for most, albeit probably that or slightly higher at all times. Sufficient but my socks remain tight around my ankles.
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Michael McDowell

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....."Sufficient but my socks remain tight around my ankles. "..... ???
HUH?  
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VeteranSatUser, Champion

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Some sort of saying, but he is on target with lowering his expectations of 100Mbps coast to coast. The link above pretty much explains the speeds t gat will be seen.
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Bradley

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Lol. It didn’t knock my socks off.
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Jason York

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I could really care less about the speeds..I'm more concerned about having internet that isn't throttled to dial up speeds 10 days into the month
(Edited)
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David Day

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I changed my plan on the 27th too .The customer rep said I should get my new modem by the 22nd .
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Pilot10

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I was told to expect the new modem in 2 to 3 weeks.  It has now been 3 weeks and 2 days.  Has anyone received the new unlimited modems or are they still on backorder?
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Ike Stewart

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I signed up for it on December 7th or 8th, gave up waiting on the back-ordered wifi modems last week and cancelled my upgrade
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Pilot10

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Thought I would give everyone an update.  The new modem arrived January 18th and we have been very happy with the Unlimited Silver 25 plan.  We have used 125.2 GB of data so far and have 9 days left in the current billing period.  Speed has been great and we have streamed Netflix, YouTube, and done anything we wanted to do with no issues.  We are on pace to use about 180GB during our billing period so we will see if  speed is impacted after we hit the 150GB sometime this weekend.   We feel like our 4 acre compound in the country just got a little more connected to the 21st century.