New Unlimited Bronze 12

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have switched to the Bronze 12 plan from the 15GB plan. My question, I was able to hibernate my account for a $20 /month charge during the hibernation period.When I reactivated after hibernation, my service was automatically resumed at the10 GB /month plan.I had no problem switching plans back to 15GB by going into my account and making the change.My question,can I still hibernate my service and will it automatically resume to my current Bronze 12 plan after hibernation? I have heard that there is a new hibernation policy in effect for the new plans, but have no details.
Photo of Maurice Fairweather

Maurice Fairweather

  • 0 Posts
  • 0 Reply Likes
  • concerned

Posted 2 years ago

  • 1
Photo of Jim16


  • 2458 Posts
  • 2187 Reply Likes
Hibernation Plan (formerly the Vacation/Seasonal Suspend Plan). If you have an eligible Internet Service plan and you have received and paid for the Internet Service for at least 30 days, you may convert your Internet Service plan to the ”Hibernation Plan.” You must receive the Hibernation Plan for a minimum of 60 days. You may not receive the Hibernation Plan for more than 180 days in any 12-month period. The monthly Internet Service fee for the Hibernation Plan will be as stated by us at the time that you convert to the Hibernation Plan. Your monthly Internet Service fee for the billing periods in which you switch into and out of the Hibernation Plan will be pro-rated to reflect the difference between the monthly Internet Service fee for your Internet Service Plan and the Hibernation Plan. The months in which you receive the Hibernation Plan will count towards your Minimum Service Term. If you are paying a monthly Equipment Lease Fee (defined in the Lease Addendum to this Agreement), a monthly fee for the EasyCare Plan (defined in the EasyCare Plan Addendum to this Agreement) or a fee for anti-virus software, you will continue to incur these charges while on the Hibernation Plan. If you prepaid your Equipment Lease Fee for the Minimum Service Term, the months during which you are on the Hibernation Plan will continue to be applied against your prepaid Equipment Lease Fee. Internet service, Buy More, the Late Night Free Zone, the Early Bird Free Zone, the Free Zone included with some Liberty Plans, and the Video Data Extender will not be available to you while you are on the Hibernation Plan. All promotional discounts will cease upon conversion of your account to the Hibernation Plan and will not be reactivated when you return to your Internet Service plan. Service calls are not available while you are on the Hibernation Plan unless you are receiving the EasyCare Plan. If you have been on the Hibernation Plan for 180 or more days in a 12-month period and have not called us to resume regular Internet Service plan, we will automatically restore your Internet Service to the lowest priced Internet Service plan currently available in your area. If you receive Voice, it will remain fully available while you are on the Hibernation Plan and it will be charged at its usual monthly rate.