New to Viasat and not happy

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  • Question
  • Updated 7 months ago
  • (Edited)
Hello, we moved and the only option for internet is DSL or Satellite. DSL in this area is horrible so I went with Satelite and chose Viasat. They installed the black modem about 2 months ago and my buddy told me to call them and get rid of that piece of junk and get the Spock modem which is a white triangle I guess and demand to be on Viasat 2. 

Remember I am new to this so I chatted with them and the person told me my service is green and ended the chat. This was absurd! I called today and got a girl that could barely speak a word of English. She listened to me and agreed to upgrade my modem as the black modem I have, the wifi signal is so weak and it's constantly disconnecting from the network as I explained to her.

From what I could understand is I would need to upgrade my service which would be 100.00 a month. I am still in my promotional period so I am not paying full price yet. Am I going to be charged more per month for this upgrade? I asked her and I couldn't understand her as she was very confusing and hard to understand. She just kept saying do you agree to the upgrade so I finally said yes since I am desperate for working internet.  

They will be here to install the new modem on Tuesday next week. Is there anything I should be aware of? 
Photo of Biggd

Biggd

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Posted 7 months ago

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Photo of ExSatUser

ExSatUser

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I would go with the DSL
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aabbcc

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Not to mention, if DSL is an option,cell service is possibly an option *cough*.  Maybe even a WISP.
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Will Seemore

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What is horrible about your DSL? In most instances it is a better option than satellite.
Photo of Bob Spano

Bob Spano

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Dump Viasat and go with the DSL.  Viasat should not be allowed to remain in business.

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