New to Viasat

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  • Praise
  • Updated 4 months ago
I live in a very rural part of Southeast Texas and internet options are limited.  I have had a couple of other satellite providers and they worked OK but because I worked from home they were killing me on cost.  Its only been a couple of days but the service is excellent and not having to worry about hundreds in overages is awesome.  Here is hoping it keeps up.
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Jack Britton

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Posted 4 months ago

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Bradley

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Glad you are having a good experience. As long as you understand the limitations of ViaSat plans, you will be satisfied.
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Brad, Viasat Employee

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Awesome! Glad to hear this Jack. Agreed with Bradley (not just b/c of the name) as long as you know what the limitations of the technology is I think you'll be quite happy with us. Feel free to reach us at viasatlistens@viasat.com if you have any questions or concerns
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Tommy

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I think that perhaps some folks are too used to living near to high speed cable and have very high expectations. Me, I couldn't be happier with ViaSat. They have always been very pleasant to work with.  For those of us that truly live in remote areas ViaSat is great!
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VeteranSatUser, Champion

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You are right Tommy. Some people have unrealistic expectations. Perhaps it is because they had hardwired internet before. For those of us that have never had the luxury, Viasat provides the best satellite internet has to offer. And I should know, it is the only type of internet I have had for over 20 years.
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Sophie Mae

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I had HughesNet for 10 years before switching over to Exede/ViaSat in 2016, and I was on dial-up before that. I live in an area where mobile signal is spotty at best, and wireless isn't an option due to line-of-sight issues (wooded area). I am very, very pleased with my ViaSat experience, and I'm looking forward to continuing to enjoy good service.
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Jack Britton

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I had HughesNet Business and it was fine but expensive even when compared to a silver unlimited plan and I still had overages because of the way the data was allocated.  My speed since install has been decent (for satellite) so I am a happy camper.  
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Ike Stewart

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Jack, I am just across the state line into Louisiana, so likely on the same spot beam as you are. Generally I feel Viasat service is good particularly in the daytime, though speeds seem to drop in the late afternoon and evenings.     My big issue with it however is rain fade, given the amount of rain we get here (60+ inches per year on average), and anything over a moderate drizzle seems to cause disconnects for me, it can be a real headache in the summer with nearly daily afternoon thermal thunderstorms.
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Jack Britton

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I am in the middle of the Big Thicket and we get the same rain.  I have good enough 4G as a back up here for when those outages happen.  Even though I have 4G here its still as not as fast as the Satellite when its working right.
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Jack Britton

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Ike,  Do you logon to MyExede.net to look at your account?  The site seems to be experiencing some issues.
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Steve Frederick, Champion

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The dashboard login is https://account.viasat.com
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Jack Britton

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So that url redirects to mysso.exede.net <- obviously their identity management server probably something like siteminder and its been failing at that point and failing.
(Edited)
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Jack Britton

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its definitely not a problem with the internet service just with the login service to the dashboard.
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VeteranSatUser, Champion

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Rain fade is and will always be a problem. Depending on your location to a beam's center, you can be more susceptible to it.
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Michael McDowell

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If you go to 192.168.100.1 , you can check the status of your connection. If you post the results here, someone will probably comment on the quality of your connection.  Here is what my connection looks like.  From what I have gleaned from comments on this forum, I think I have a pretty good connectiion.  Maybe someone will explain what these readings mean!


(Edited)
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Jim16, Champion

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"Maybe someone will explain what these readings mean!"

Those are some of the best numbers I've seen!
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Steve Frederick, Champion

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It means that you won't get a better status report than that.
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Michael McDowell

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Good to know. Thanks!