Lets test this for a moment, did thousands of people suddenly signed up all at once in my area of the mountains so the internet is so slow? nope, what happened then? Viasat decided to "update" their policy meaning they "decided" out of the blue to change the original contract upon which I signed initially which is the 150GB Liberty "unlimited" plan and now try to "encourage" me to sign up for worse plans and for more money! and here's the kicker, if I sign to any of the "new packages" I won't have any problem with congestion in the evenings, so if I pay more there's no problem, but if I stay there is a problem, this is complete disgrace and I cannot believe the sleaziness of the tactics at play here.
Net neutrality laws have been repealed a few months ago, so this is the fruit of their labor, this is the beginning of the internet company foul play at work, but we must not be silent about this, we must speak out for this is clearly a breach of contract, even though the plan is no longer offered by changing the agreement of what I am paying the company is providing me less than promised, in plain words, there are two parties who make an agreement, Viasat and it's clients, the clients obligation of the agreement is to pay a certain a mount of money agreed initially, Viasat's part of the agreement is to provide the "service" agreed upon initially, at no time they can provide anything less than initially agreed upon, if they do, that is called "BREACH OF AGREEMENT" and I don't care how they call it, policy updates etc.. it is still a breach, they are breaking their promises to their customers.
Imagine my mortgage company one day call me up and say, "we've updated our policies" now you can only use your house fully until noon, but afternoon you can only use 1/4 of your OWN HOUSE! what on earth is this? Speak out customers! consult any one you can, this is not right, this is a complete trample on our rights as PAYING customers! stand up for your rights!
I've been looking into wireless services with boosters years ago, but I haven't resorted to it because I was somewhat happy with Exede/Viasat for the last two years, it wasn't great, but it was "good enough" but now? it's horrible, last night I could barely do anything online, disgrace! these people need to be ashamed of themselves.
"For the love of money is the root of ALL EVIL" - 1 Timothy 6:10
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- FRUSTRATED
Posted 4 weeks ago
GabeU, Champion
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So, while you may not like it or agree with it, it is within their right to change anything about the service at any time. Companies always have this type of caveat in their customer agreement.
https://www.exede.com/documents/master/customer-agreement.pdf
VeteranSatUser, Champion
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VeteranSatUser, Champion
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GabeU, Champion
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VeteranSatUser, Champion
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The pipe is only so big to send and receive signals from space. It also is traveling a lot further (latency). Congestion occurs when those signals get "backed up" on the freeway so to speak.
I am not a satellite internet engineer, nor do I play one on this forum, but i am one of the longest users of residential satellite internet in this country. So for 20+ years I haven't had a better internet option at my house. Will it be another 20 years? Ughh.
GabeU, Champion
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I am not a satellite internet engineer, nor do I play one on this forum, but i am one of the longest users of residential satellite internet in this country.As well as having done what you are able to in order to help other customers when they are having an issue. You learn a lot doing that, too. I did.
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GabeU, Champion
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Brad, Viasat Employee
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GabeU, Champion
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I did not call you a shillSemantics nonsense. You didn't say the actual word, but you did call me a shill.
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As implied by:
GabeU, how much are they paying you to protect their interest?
Brad, Viasat Employee
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From time to time, Viasat makes updates to policies that impact our customers’ service. We recently updated our Network Management Policy to ensure the best experience for the majority of customers on our network. We have also notified any customers who are impacted by this change by letter and email.
Our customers’ satisfaction is paramount, so we have a team of specialists ready to respond to any questions about this change,and to make certain every customer is on the very best plan for their needs. Email us at ViasatListens@viasat.com or call our specialized team and we'll respond ASAP
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And nobody asked me if I agree to these terms, I am still paying the same amount, but receiving LESS service, is that just in your opinion?
Can I use less than my house for the price I already am paying? this is an abuse of customers, blatantly, and this will not get rugged off quietly under the carpet.
GabeU, Champion
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Brad, Viasat Employee
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Brad, Viasat Employee
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VeteranSatUser, Champion
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I also think we are seeing the impact if Viasat-2 failing to reach its potential. So the anticipated bandwidth Viasat expected is not there now, so as internet usage conditions to explode, the existing infrastructure cant keep up with demand.
On to 2020 and Viasat-3!
VeteranSatUser, Champion
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I might add, I haven't seen this much debate since Directpc implemented the first FAP ( Fair Access Policy). I am trying to remember. It was like 225MB per 24 hours, or something like that.
Yea, I had truly unlimited internet in 1996 pre-FAP. My how things have changed!
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Can I get a mead? Autumnal? Light and frothy?
GabeU, Champion
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And don't call me Shirley!
Stephen Rice, Champion
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I would however like a pizza with pineapple on it. Yum.
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GabeU, Champion
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GabeU, Champion
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I meant our team member - we would have put are foot down had she insisted on fake cheese - at least we could flick the broccoli off if still hungry and desperate!
Don't mind me, I just got the results back from my nuclear stress test - turns out my heart is still beating so I've got that going for me. I know some may be disappointed to hear that ;)
Don't worry, be happy!
While you're at it Gwen, can I get another ear rub?
GabeU, Champion
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Stephen Rice, Champion
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GabeU, Champion
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VeteranSatUser, Champion
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Not even dipped in chocolate!
GabeU, Champion
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please explain to me, am I missing something?Yes, you're missing something.
It's called enjoying being able to help people that are having issues with their service or their devices. It's also helping people who simply have questions, whether with ViaSat, their device, or whatever else. It's called giving of yourself to help others. Perhaps it's not a concept you're familiar with.
You can mock and insult us all you want. It makes zero difference to us or what we do, and we will continue giving of ourselves to help others regardless of what you, or people like you, say.
Brad, Viasat Employee
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Dan I assure you the only ones being paid by Viasat are the ones listed as employees. The users that are being implied to be paid by the company have historically posted things that I would be fired for... even the ones that are happy with the service,. This forum has been around for several years and over that time the forum has amassed several users and some routinely visit for conversation. To each their own!. A lot of comments can stack up over time. Those that frequent and has given helpful technical advice for some of our most common questions we gave a champion flair to recognize that they've historically given helpful answers. We removed a few as well after violating our forum guidelines.
. Again please refrain from lashing out to fellow users (applies to all). If you have a grievance with us meaning Viasat please email us at viasatlistens@viasat.com that will go to myself or one of my teammates. We're part of the corporate team and will work with you one on one and hear you out.
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GabeU, Champion
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Stephen Rice, Champion
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GabeU, Champion
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Not Drake's, though. LOL.
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GabeU, Champion
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Stephen Rice, Champion
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GabeU, Champion
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Stephen Rice, Champion
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GabeU, Champion
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VeteranSatUser, Champion
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Gwen you are fitting in pretty well on this forum. Hope you are not another unpaid Viasat shill!
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GabeU, Champion
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So please tell me, why would any one have 4000+ posts to their name if they are not hired by the company?Still claiming not to be playing the shill card, Dan?
I can only speak for myself and at this writing appear to be the only one qualified to answer , but I'm trying to unload 7 slices of Broccoli pizza from June 2015. Well, that and for the Amazon Gift Cards. But don't give up prematurely. In your first day, you accumulated 19 so far - you should catch me by this time next year and take the crown. If not from me, then certainly VeteranSatUser. He'll be qualified to answer shortly.
Actually, I've got a 3 monitor setup and multi task - one of them is this community. The others are long running tasks that I must regularly monitor. This is a time killer pure and simple. Plus the eldest rescue dog, 13-1/2, prefers to just sleep at my feet under the desk - a hospice situation at this point and I'd like not to disturb her by moving - she takes comfort in having physical contact with me knowing someone is close by.
You should see what's on the other two right now, particularly the middle one - I didn't even know that was physically possible. Now, now you naughty boy... I know what you're thinking but it's this in stunning 360p:
https://www.youtube.com/watch?v=z51e45W0Tdk
We just disagree on whether this constitutes a breach of agreement. Since I agreed to the Modification of Agreement clause, I can't make that claim and don't get to ignore the clauses I don't like at this time. I'd probably have to prove I was defrauded to nullify the enter contract and can't say that either - and that is the debate you initiated.
Try to develop a sense of humor Dan and recognize the absurdity of the situation - trust me, the self-induced stress isn't worth it from personal experience. Give and get ear scratches...
Thanks for the scratch Gwen. Scratch reflex engaged.
Thump, thump, thump, thump, thump, thump, thump, thump...
Gabe, I'd open a 99 cent store right next to them and give them a run for their money.
I could have made this three separate replies, but am trying to keep my numbers down.
VeteranSatUser, Champion
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I will buy that for a dollar!
Brad, Viasat Employee
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VeteranSatUser, Champion
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I am sure the answer is simply "yes" :).
But you did catch the Robocop reference!
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VeteranSatUser, Champion
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We just get the crumbs to begin with FMJ!
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VeteranSatUser, Champion
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The way I manage my streaming, low speeds dont bother me. However, when the speed falls below 0.5Mbps, that is when things get to the point I cant do anything on the internet, and THAT is no good.
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VeteranSatUser, Champion
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GabeU, Champion
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And I had to update my folks' laptop for them as they had dialup. They would give it to me once ever two or three months. If I did it at night, during the download zone (2-7AM) it was okay, but if I did it during the day that would burn through my data, plus one or two data tokens. It was a pain.
And to think that I was afraid to upgrade to Gen4 because I could theoretically download more data in a month's time with the daily plan vs the monthly plan. About 105GB vs 70GB. But, I realized that was stupid, as who in the heck maxed out their daily amount every day, plus used the download zone for the full five hours every single night, and the one free token each month to reset the daily data. It was ridiculous, but it kept me from upgrading for a few years.
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Also - you need to learn what the word "median" means. You said in your snail mail letter that 1/2 the times speeds greater than 25 mbs and 1/2 the time speeds less than 25 mbs. But if all the times greater than 25 mbs is when I'm in bed what good does that do me? Also, I get a high of 40 mbs and a low of less than 1 mbs. Median speed is when you take a snapshot every hour over those 24 hour and find the speed in the middle and that is the speed you should get!
BTW - My upload speeds are faster than my download speeds in the evenings! I get 5 mbs upload on a regular basis. Too bad I don't need to upload anything during those times!
Yes - After 67 months of being a loyal customer I'm ready to hit the road. I've only called your customer service maybe 5 times during that period. I've always paid my bill on time. I figure I've paid almost $9000 over this period to ViaSat. Until now I've been satisfied!
VeteranSatUser, Champion
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I agree if you had speeds of 1, 25, 50 the median would be 25, but we both know that is a joke. There is no way they are delivering a median speed of 25.
I have the up to 12Mbps. I guarantee you half the time my speed isn't 24Mbps ;).
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VeteranSatUser, Champion
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Dan
How can they provide me with less service than I am paying for? if they do they need to lower my payment, this is a complete disregard to laws and rights of customers, there are laws in place for a reason, to prevent corporations from abusing their customers, problem is people don't know the laws that protect them.
Old Labs (VS1-329-L12FZ)
Won't argue the morality or ethics of this, but that's the legality in a nutshell and was in the initial agreement since at least 2012 when I signed up (although slightly different wording as the agreement morphed over time and the section numbers changed - it's actually 6.1 on my initial agreement that was signed on hardcopy).
Dan
You sign an agreement with a baker to receive a certain amount of buns, one day he tells you, I updated my service agreement to you, so you will get half the buns than we initially agreed upon, suck to be you, but you still need to pay me the same amount of money.
Old Labs (VS1-329-L12FZ)
It appears I'm actually one of the beneficiaries of this change being on a Liberty Plan. I'm guessing there's a lot more of us on limited plans than those on unlimited plans or Freedom on Viasat-1 given the low ARPU.
Triage... save those you can and as many as possible.