new speed configuration

  • 2
  • Question
  • Updated 7 months ago
  • Acknowledged
From a recent email I received from Via Sat ,it seems that they are going with an average speed . I subscribe to  the 25 mps. From what I can understand  with the changes  they are talking about sometimes it will be faster ,sometimes slower. Does anyone have a better understanding of this?
Photo of david lightsey

david lightsey

  • 42 Posts
  • 1 Reply Like

Posted 7 months ago

  • 2
Photo of Brad

Brad, Viasat Employee

  • 3443 Posts
  • 1285 Reply Likes
Official Response
From time to time, Viasat makes updates to policies that impact our customers’ service. We recently updated our Network Management Policy to ensure the best experience for the majority of customers on our network.  We have also notified any customers who are impacted by this change by letter and email. 

Our customers’ satisfaction is paramount, so we have a team of specialists ready to respond to any questions about this change,and to make certain every customer is on the very best plan for their needs. Email us at ViasatListens@viasat.com and we'll respond ASAP or please call our team at  844-715-4412
(Edited)