New sign up cost

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  • Updated 7 months ago
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I am thinking of signing up for the internet service with Liberty 25. It says I qualify for the free installation. Does this mean I don't need to pay anything up front?
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Sarah

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Posted 7 months ago

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Dan White

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I received free installation but paid in advance for first month of service.
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Stephen Rice

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My installation was free.  But yeah, my first bill was for a month and a half, I think.  Prorated bills like that are pretty normal.
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Brad, Viasat Employee

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The first bill generally comes out a few days after install depending one when you are installed. Each bill is for the upcoming month so you'll always be paying in advance
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privatejordy

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Some installers have preferred methods, and they will charge (additional fees) if it's not an easy and normal installation, but it's otherwise free, and they do bill in advance and they'll get the payment method from you when you call to set up service. That recurring monthly fee, you do pay for up front.
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Bev, Champion

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As others have said, the installation is free so long as it is a standard installation. Some installers may charge for the pole if a pole mount is required. Your billing method (usually a credit or debit card) will be billed a few days after the install, 3 or 4 business days in my experience. That becomes your monthly due date.

Service is billed one month in advance so, the first bill will include a bit extra for the few days you will have service prior to the billing date.
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Carraig S

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Word of warning Sarah, you won't get what you pay for.  They take that "up to" 25mb speed to mean that it's perfectly acceptable if you're getting 2-3mb speeds.  If you don't have another option, you don't have another option.  If you do, then think hard.

Some people get really lucky and have great experiences.  But I learned the hard way why they don't have a 30-60 day satisfaction guarantee like most service providers.
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privatejordy

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I was in a situation where there were no options, except for the other big satellite provider. I wish I had done some investigating before choosing this one as the other one now has new satellites up and great plans. I take full advantage of the free zone time and that's even better on the other provider, starting at 2 instead of 3 AM.

I hadn't checked my speed lately but I could tell it was really slow today and I just checked it, and yes they advertise download speeds of Up To 25 Mbps, but at 2.52 Mbps I'm not even hitting 3 right now. They will of course insist that in peak hours your service could be slower. 

Trust me, IT WILL BE SLOWER.

I'm attaching a screenshot from the speed test I just performed on Speedtest.net

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VeteranSatUser, Champion

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You can say a lot of things about Hughesnet, but saying it has great plans isn't one of them. Their plans pale in comparison to Exede's plans.

BTW, there is no free zone on Hughesnet (just bonus bytes). Nor are there "unlimited" plans. And as far as a new satellite up, Viasat has a newer one up, so new it is not in service yet.

So when saying do your research, maybe you should know and understand what Hughesnet really offers before talking about it.
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privatejordy

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They do have great plans if you don't need or want unlimited, and they have a plan that's the same price as mine that offers twice as much data, but you were correct on the Free Zone time because it's not unlimited, it's limited to 50 GB per month, which is plenty for me. Regarding the newer satellite, I meant there was a newer satellite in operation.  Some things are adequate for some whereas some things are better for others, so it depends on your needs I suppose. I know my download speed is under 3 right now, and that's pretty crappy!
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VeteranSatUser, Champion

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Agreed. Depends on your needs.

The latest Hughesnet satellite is basically a clone of the Viasat satellite back in 2011. Nothing new in terms of technology. The new Viasat satellite is a complete resign with new proprietary technology.
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Brad, Viasat Employee

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Sorry there's also a $60 pre-authorization fee that returns to you within 3-5 business days. I meant to include that on my original reply
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Bev, Champion

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Thanks Brad, been so long since I had to do that, I forgot about that. :)