New Service installed and it sucks

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New service installed today at 11am. Speed test was 14mbps with a 25 mbps silver plan. Now its 9pm and i can barely surf or load web pages as the speed is now down to 1.89mbps. My DSL service was at least a steady 2.5mbps

Called support 2 times and they claim network congestion and say sorry so many times my head is spinning. So i am about to rip this system out and get the dsl back
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Leon Todd Langdon

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Posted 3 months ago

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VeteranSatUser, Champion

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Why exactly did you give up your hard wired internet?

Yes, primetime congestion will cause the internet to slow down. 1.89Mbps is actually pretty good during Primetime on some beams.
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Leon Todd Langdon

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Then I don't want this my DSL was better than that. Why did I give up the dsl well its 89 bucks a month and it sucked for speed but was at least constant with the 2.5mbps this viasat is nice when the speed is up but not when it drops to 1.8mbps
(Edited)
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Shannon Williams

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welcome to execede  night u good 2 am -5 am 7 am till 1000 pm somedays  
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Craig

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I feel your pain Leon. I'm in the process of cancelling! Absolutely horrible. I believe we should all start posting this on all the social media! I'm posting all the screen shots of their communication, posting on FB and others and putting a sign in my yard warning people of Excede!
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Jim16, Champion

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Craig is going to put a sign up in his yard.  Well, there goes Viasat!  Now we won't have any internet service.  Please don't do that.  Use your powers for good, not evil.  Another White Knight is going to save all of us dumb subscribers....
(Edited)
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Craig

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Jim, I didn't say what the sign was going to read? I'm using my powers for good. I believe educating people is a good thing. I do like the complement of the white night :) We aren't dumb subscribers Jim, we weren't told the truth!
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Jim16, Champion

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Let me guess.  You didn't read your agreement and now you are blaming someone else.  Sorry, that doesn't fly here.  If you want help, this is a help forum.  If not then switch to another service.
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Frank Alvarez

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Leon I'm right there with ya! I used to have the 150 gig plan with boost 25 and I routinely got well over 25 down. I use this machine for work so speed is a good thing as I log in remotely to the system. Changed to the silver plan and get 11 on a good day usually around 3. What a rip off. Unlimited data with absolutely no speed at all. No one will ever go over as you can't do anything with it. Someday we'll have an alternative out here in the sticks and as soon as we do I'm gone!
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DBWilson

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Feeling your pain in spades. Signed up for the Silver plan, 150G max data, "up to" 25mbps. We got 14mbps for about 5 minutes once on a Wednesday morning in perfectly clear weather. Average otherwise, regardless of day or time of day, is 2-3mbps with a low of 600K earlier this week. I don't expect 25mbps most or even any of the time; i understand what "up to" means. However, to have gotten only up to half of that one time as a max, with normal speeds a tenth of that or less and a low almost as slow as dial-up is ridiculous for what you pay and how long of a contract you have to sign to get such a snail's pace.
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DBWilson

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Feeling your pain in spades. Signed up for the Silver plan, 150G max data, "up to" 25mbps. We got 14mbps for about 5 minutes once on a Wednesday morning in perfectly clear weather. Average otherwise, regardless of day or time of day, is 2-3mbps with a low of 600K earlier this week. I don't expect 25mbps most or even any of the time; i understand what "up to" means. However, to have gotten only up to half of that one time as a max, with normal speeds a tenth of that or less and a low almost as slow as dial-up is ridiculous for what you pay and how long of a contract you have to sign to get such a snail's pace.
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Billy Hodges

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I just shake my head when I see posts that's say I'm not getting advertised speeds. Hello if you take the time to read it says UP TO 25mbps. That's not a guarantee that your speeds will be 25mbps. There are a lot beams that are congested most evenings I'm lucky to get 2mbps but the other morning I got 43 mbps.
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Billy Hodges

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I just shake my head when I see posts that's say I'm not getting advertised speeds. Hello if you take the time to read it says UP TO 25mbps. That's not a guarantee that your speeds will be 25mbps. There are a lot beams that are congested most evenings I'm lucky to get 2mbps but the other morning I got 43 mbps.
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Mark

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Don't forget it is up to 25mb
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Leon Todd Langdon

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But where does it say its down to a fricken crawl.
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Shannon Williams

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lol 
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Billy Hodges

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Leon up to means anywhere from 1-25
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Jab

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RE: "can barely surf ..down to 1.89mbps. DSL service...steady 2.5mbps

Interesting...With Viasat's equipment fetching pages, web pages should have been delivered swiftly at 1.89Mbps.

Are you using WiFi, or an Ethernet connection to Viasat's modem?
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Leon Todd Langdon

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Using commercial grade wifi system with a wifi controller to manage receivers. Switched back to my Verizon fios last night and everything worked great again. Tried the Viasat today and its finally up to 8 mbps but still not acceptable to me. My Verizon fios gives me 30mbps and its smoking fast. About ready to have you take this out


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Old Labs

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If that's true, brace yourself for impact... you'll see. But which is it, DSL or FiOS?
(Edited)
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Leon Todd Langdon

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Well the dsl is only 2.5 but unlimited data where the fios is capped at 29gig then slowed to 600kbp at times


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Old Labs

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So both... Either one is likely preferable to satellite internet during peak usage periods.

You'll only get the touted speeds during non-peak usage periods - early AM or daytime during the week (at least for the time being) and during those times I pull 16 Mbps or more on a 12 Mbps plan

Today my "speed" is running at 3.2 Mbps on a 12 Mbps plan, which is typical for the weekend and will drop during the evening hour tonight.
      
(Edited)
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Leon Todd Langdon

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Sure would have been nice to have that listed in the contract somewhere
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Old Labs

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Actually it is (albeit somewhat camouflaged) with a reference to:

https://www.exede.com/documents/master/unlimited-data-policy.pdf

but yes many of us believe it should me made clearer.
(Edited)
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James Paramore

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This morning my speed is 2.8 Mbps on a 12 Mbps plan, typical for a Saturday morning. But I have been surfing away and watching some youtube videos without a problem. During the week I get 14-17 Mbps in the mornings. Primetime tonight it will probably get below 1 Mbps. 
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Jab

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RE: "commercial grade wifi system"

If QOS is active, turn it off...latency is the burger that screws the QOS pooch.

If possible, use Ethernet, and compare.
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VeteranSatUser, Champion

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What you are experiencing is typical of satellite internet, and has been that way for years. If you feel the speed you are experiencing during Primetime, which is not that much slower than your DSL, is not acceptable then you are not going to be satisfied with satellite internet.
(Edited)
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Stephen Rice

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I'm confused. I thought 14 mbps was faster than 2.5 mbps. Are you telling us you can't do the same things at 1.89 mbps as you can at 2.5 mbps? Something doesn't add up here.

You are paying for speeds up to 25 mbps. When the network isn't busy you will get close to those speeds and sometimes even higher. When the network is busy, speeds will slow down.

I am paying for up to 12 mbps. I get speeds ranging from 1 mbps to 20 mbps depending on traffic. The Internet works just fine for me at 1 mbps and I can still stream video. The only difference is the time it takes if I need to download a huge file. I don't do that much so I honestly can't tell when the service is slower unless I actually do a speed test.

I only check my speed when people like you come here to go nuts about your "slow" 14 mbps connection.

Speed for me this morning is 15 mbps. I am paying for up to 12 mbps. Tonight it will probably be between 1 to 5 mbps which is perfectly acceptable.

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Old Labs

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Thanks for the tip, I'm gonna go make some money on my own schedule with Uber! Can I use a beat up old pickup truck?
(Edited)
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Stephen Rice

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Whats ironic is I have been an Uber drive off an on for the last three years yet I still get these advertisements.

I think your vehicle just has to be less than 10 years old.
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Old Labs

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Great I've got a few years, I can cater to the rural clientele who don't mind riding in the truck bed. 
(Edited)
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Stephen Rice

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If you seriously want to sign up use my referral code, 1BKESUE, and we both get some sort of bonus.  Last I checked it was $250 but it could be different in your market.
(Edited)
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Stephen Rice

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This just keeps getting more confusing. I just read your other post that says you have Verizon Fios at 30 mbps.

Why on earth did you sign up for satellite Internet if you already have Verizon Fios?
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Leon Todd Langdon

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Fios has a data cap and slows to 600kbp after that. Thats why
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Stephen Rice

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1.8 maps sounds faster than 600k. Now I'm even more confused.

What is the data cap?
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Hfcomms

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Do due diligence before you sign up for anything.  If you had spent some time here you would of learned that what you already had was superior to what satellite Internet can do.  Now your stuck into a two year contract.
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Jab

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RE: "This just keeps getting more confusing"

The poster's name is legit, and this person is associated with Audio, Security & Automation, so he could be contacted.

If this site could indicate if a poster has a Viasat IP, this would be helpful; yes, people using Smartphones post here, but there are still hit/run trolls using others names.  Why a person chooses to use their full name is perplexing, along with a photo.   He's not advertising a product/service.  On forums, its not uncommon for a moderator to see a person's IP address, so they can sometimes confirm a poster's ID, especially these days, with an external database of names/IP.
(Edited)
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Leon Todd Langdon

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Well guess i screwed the pooch on this one. My bad
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Stephen Rice

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Jeb is confused about me being honest about my identity.

Now I'm confused about Jeb being confused.
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Jim16, Champion

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We are ALL confused about Jeb.  He can take the simplest issue and have us all doing traces and poster ID's and checking our underwear and who knows what else.
Crazy.  
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Jab

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RE: "screwed the pooch on this one"

Since about 1995, starting with Usenet posts, "they" have been collecting our names/posts, and even Cookies several years later.

Haven't your head about those Facebook/etc posters getting fired for saying this/that?

Big Brother is Watching...for real.
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Stephen Rice

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Worrying is so 20 years ago. Everything about me is out there anyway. Have you ever noticed that whenever you search for butt plugs on eBay, you see advertisements for the same products when browsing Facebook?
(Edited)
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Jab

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RE: " Everything about me is out there

Old News:

Checked Your Credit Since the Equifax Hack? - A recent consumer survey suggests that half of all Americans still haven’t checked their credit report since the Equifax breach last year exposed the Social Security numbers, dates of birth, addresses and other personal information on nearly 150 million people. If you’re in that fifty percent, please make an effort to remedy that soon.

VA loses another laptop with veterans' personal data, prompting inquiry

RE: "you see advertisements"

Dump your Cookies/LSOs will assist, along with flipping IP address
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Stephen Rice

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I check my credit score at least once a month.  It stays between 800 and 840 so I think I'm good.
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Jab

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RE: "Worrying is so 20 years ago"

China agrees: Imagine if everything you did on Facebook or Twitter counted towards a government-imposed 'citizen score'.

All your online behaviour would be analysed and assessed to come up with a measure of your online reputation, character and trustworthiness.

This could then be used by employers to decide whether to offer you a job, by banks to decide whether to give you a loan, or even by prospective partners.

Well, China is planning something like this called the Social Credit System. Details are sketchy at this stage but it is due to be up and running by 2020.

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computer1949

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Switched to Verizon hotspot getting 60 Mbps
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Jim16, Champion

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So what?  Not a home internet service.  Have fun with your 10gigs on your phone.

"On the new Verizon Plan Unlimited, 4G data speeds apply for the first 512 MB/day with 2G speeds thereafter. ... Mobile hotspot/tethering reduced to up to 600 Kbps after 10 GB/month; domestic data roaming at 2G speeds; int'l data reduced to 2G speeds after 512 MB/day."
(Edited)
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computer1949

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22Gb of data then slowed. Down never will use all of that data.
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computer1949

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Unlimited
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VeteranSatUser, Champion

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As "unlimited" as Hughesnet and Viasat plans, albeit with less priority data. 


But if you don't use that much data, it will work for you. 

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Old Labs

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Let's get back to the really important questions, computer1949... New plans? New eSVT tool?
(Edited)
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Jim16, Champion

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yeah, I'm really going to miss that!
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Stephen Rice

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