New Service installed and it sucks

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  • Updated 2 months ago
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New service installed today at 11am. Speed test was 14mbps with a 25 mbps silver plan. Now its 9pm and i can barely surf or load web pages as the speed is now down to 1.89mbps. My DSL service was at least a steady 2.5mbps

Called support 2 times and they claim network congestion and say sorry so many times my head is spinning. So i am about to rip this system out and get the dsl back
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Leon Todd Langdon

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Posted 7 months ago

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VeteranSatUser, Champion

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Why exactly did you give up your hard wired internet?

Yes, primetime congestion will cause the internet to slow down. 1.89Mbps is actually pretty good during Primetime on some beams.
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Andy Schack

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The beam above me is now closed, we have learned to actually input the potential customer's address to determine if they can get service or not.....zip codes are WAY too broad. I've got a zip just north of me that half is open, the other half closed. 

Andy
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Frank Alvarez

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Since I got switched to the Silver 25 5-6 months ago my speeds here in Florida  have been very good, routinely well over 25. I've disconnected everything in the house except my work computer, which I unplug from the internet every night. I haven't gone over my unlimited data throttling cap also known as prioritization lol since then. We have a new service coming to the area with truly unlimited data and very very good speeds. It's called Fixed Wireless. These smaller ISPs are popping up everywhere to compete with the Satellite companies in rural areas not served by cable, DSL and the like. Have a look in your area it may be an option for you. As soon as it's up here I'll be switching. Heck I'm thinking of starting my own fixed wireless ISP. Look at a company called MIMOSA they are one of the companies selling equipment. There a lots of videos on YouTube as well. I don't go online in the evenings, after working all day I don't want to see the computer, but as long as I don't go over my data throttling cap my speeds are very good. It's satellite, it has its issues, some places are better than others, the company Viasat? well sometimes they aren't completely honest with folks, but that shouldn't be a surprise in today's business environment, they have to keep their shareholders happy, clients? not so much.
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Steve Frederick, Champion

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WISPs work well in the flatland parts of the country. However, there are many of us who live in the hilly or mountainous regions, where this type of service, line of sight, is not practical. That is the same reason may of us have no or poor cell service too
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Andy Schack

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And trust me, it doesn't take much of a hill to disrupt a WISP signal. Metal roofs and really be a pain as well. 

Andy
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Frank Alvarez

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I'll let you guys know if it works out or not. It would be nice to be able to use the smart TV we paid a lot of $$$ for, not to mention all of the cool stuff like netflix and such lol.
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Mark

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Don't forget it is up to 25mb
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Leon Todd Langdon

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But where does it say its down to a fricken crawl.
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Shannon Williams

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lol 
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Billy Hodges

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Leon up to means anywhere from 1-25
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Jab

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RE: "can barely surf ..down to 1.89mbps. DSL service...steady 2.5mbps

Interesting...With Viasat's equipment fetching pages, web pages should have been delivered swiftly at 1.89Mbps.

Are you using WiFi, or an Ethernet connection to Viasat's modem?
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Leon Todd Langdon

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Using commercial grade wifi system with a wifi controller to manage receivers. Switched back to my Verizon fios last night and everything worked great again. Tried the Viasat today and its finally up to 8 mbps but still not acceptable to me. My Verizon fios gives me 30mbps and its smoking fast. About ready to have you take this out


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Old Labs (VS1-329)

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So both... Either one is likely preferable to satellite internet during peak usage periods.

You'll only get the touted speeds during non-peak usage periods - early AM or daytime during the week (at least for the time being) and during those times I pull 16 Mbps or more on a 12 Mbps plan

Today my "speed" is running at 3.2 Mbps on a 12 Mbps plan, which is typical for the weekend and will drop during the evening hour tonight.
      
(Edited)
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Leon Todd Langdon

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Sure would have been nice to have that listed in the contract somewhere
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Old Labs (VS1-329)

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Actually it is (albeit somewhat camouflaged) with a reference to:

https://www.exede.com/documents/master/unlimited-data-policy.pdf

but yes many of us believe it should me made clearer.
(Edited)
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James Paramore

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This morning my speed is 2.8 Mbps on a 12 Mbps plan, typical for a Saturday morning. But I have been surfing away and watching some youtube videos without a problem. During the week I get 14-17 Mbps in the mornings. Primetime tonight it will probably get below 1 Mbps. 
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Jab

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RE: "commercial grade wifi system"

If QOS is active, turn it off...latency is the burger that screws the QOS pooch.

If possible, use Ethernet, and compare.
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VeteranSatUser, Champion

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What you are experiencing is typical of satellite internet, and has been that way for years. If you feel the speed you are experiencing during Primetime, which is not that much slower than your DSL, is not acceptable then you are not going to be satisfied with satellite internet.
(Edited)
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Stephen Rice, Champion

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I'm confused. I thought 14 mbps was faster than 2.5 mbps. Are you telling us you can't do the same things at 1.89 mbps as you can at 2.5 mbps? Something doesn't add up here.

You are paying for speeds up to 25 mbps. When the network isn't busy you will get close to those speeds and sometimes even higher. When the network is busy, speeds will slow down.

I am paying for up to 12 mbps. I get speeds ranging from 1 mbps to 20 mbps depending on traffic. The Internet works just fine for me at 1 mbps and I can still stream video. The only difference is the time it takes if I need to download a huge file. I don't do that much so I honestly can't tell when the service is slower unless I actually do a speed test.

I only check my speed when people like you come here to go nuts about your "slow" 14 mbps connection.

Speed for me this morning is 15 mbps. I am paying for up to 12 mbps. Tonight it will probably be between 1 to 5 mbps which is perfectly acceptable.

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Old Labs (VS1-329)

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Thanks for the tip, I'm gonna go make some money on my own schedule with Uber! Can I use a beat up old pickup truck?
(Edited)
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Stephen Rice, Champion

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Whats ironic is I have been an Uber drive off an on for the last three years yet I still get these advertisements.

I think your vehicle just has to be less than 10 years old.
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Old Labs (VS1-329)

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Great I've got a few years, I can cater to the rural clientele who don't mind riding in the truck bed. 
(Edited)
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Stephen Rice, Champion

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If you seriously want to sign up use my referral code, 1BKESUE, and we both get some sort of bonus.  Last I checked it was $250 but it could be different in your market.
(Edited)
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Stephen Rice, Champion

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This just keeps getting more confusing. I just read your other post that says you have Verizon Fios at 30 mbps.

Why on earth did you sign up for satellite Internet if you already have Verizon Fios?
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Leon Todd Langdon

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Fios has a data cap and slows to 600kbp after that. Thats why
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Stephen Rice, Champion

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1.8 maps sounds faster than 600k. Now I'm even more confused.

What is the data cap?
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Hfcomms

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Do due diligence before you sign up for anything.  If you had spent some time here you would of learned that what you already had was superior to what satellite Internet can do.  Now your stuck into a two year contract.
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Jab

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RE: "screwed the pooch on this one"

Since about 1995, starting with Usenet posts, "they" have been collecting our names/posts, and even Cookies several years later.

Haven't your head about those Facebook/etc posters getting fired for saying this/that?

Big Brother is Watching...for real.
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Stephen Rice, Champion

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Worrying is so 20 years ago. Everything about me is out there anyway. Have you ever noticed that whenever you search for butt plugs on eBay, you see advertisements for the same products when browsing Facebook?
(Edited)
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Jab

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RE: " Everything about me is out there

Old News:

Checked Your Credit Since the Equifax Hack? - A recent consumer survey suggests that half of all Americans still haven’t checked their credit report since the Equifax breach last year exposed the Social Security numbers, dates of birth, addresses and other personal information on nearly 150 million people. If you’re in that fifty percent, please make an effort to remedy that soon.

VA loses another laptop with veterans' personal data, prompting inquiry

RE: "you see advertisements"

Dump your Cookies/LSOs will assist, along with flipping IP address
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Stephen Rice, Champion

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I check my credit score at least once a month.  It stays between 800 and 840 so I think I'm good.
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Jab

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RE: "Worrying is so 20 years ago"

China agrees: Imagine if everything you did on Facebook or Twitter counted towards a government-imposed 'citizen score'.

All your online behaviour would be analysed and assessed to come up with a measure of your online reputation, character and trustworthiness.

This could then be used by employers to decide whether to offer you a job, by banks to decide whether to give you a loan, or even by prospective partners.

Well, China is planning something like this called the Social Credit System. Details are sketchy at this stage but it is due to be up and running by 2020.

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computer1949

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Switched to Verizon hotspot getting 60 Mbps
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computer1949

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Unlimited
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VeteranSatUser, Champion

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As "unlimited" as Hughesnet and Viasat plans, albeit with less priority data. 


But if you don't use that much data, it will work for you. 

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Old Labs (VS1-329)

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Let's get back to the really important questions, computer1949... New plans? New eSVT tool?
(Edited)
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Jim16

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yeah, I'm really going to miss that!
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Stephen Rice, Champion

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