New plans now and vsat-2 plans later

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  • Updated 4 months ago
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So if one was to jump on this new unlimited plan now pointed to the existing satellite and sign a 2 yr contract and Vsat 2 becomes operational in 3 months  can an existing customer change over ? Will there be a hardware change and cost and will there be a service call cost ? trying to get information for an informed decision 
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BBwithdrawls

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Posted 8 months ago

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Bradley

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Don’t know about the second part. If you are already a customer, there is no new contract for changing plans. I just upgraded and got free equipment.
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Matt B, Viasat Employee

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BBwithdrawls,

There will be new hardware for ViaSat 2.  That's about all we know for now.  I'd suspect that there will be a service call required, but don't quote me on it yet. 
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Bradley

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So will there be new contracts required?
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michael kelley

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You don't get charged to upgrade to the new equipment
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Old Labs

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Whether there will be charges to "switch to Viasat-2" is yet to be determined - currently the only upgrade to equipment on Viasat-1 is the modem and there's no charge since it's a self-install; however, it's usually in conjunction with a switch to a higher priced plan.

Viasat-2 will require an installer visit and the only certainty is that those installers will want to get paid (at least I would) whether it's folded into higher plan pricing or a direct charge.
(Edited)
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Old Labs

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One of the moderators (Alex as I recall) has already indicated that any switch to ViaSat-2 will require all new equipment. No announcements on whether that will be free or require a new contract have been made yet - at best I'd anticipate a charge for installation since that's what the two year commitment is intended to at least partially cover (or so we're told).

At the time I switched from Wildblue to Exede, it involved a new two year commitment - but that was through NRTC.

Something akin to when moving to a new address requiring a new two year commitment at last check and the intent is to cover installation costs - somehow it's got to be paid for and that'll be us.
(Edited)
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Bradley

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That’ll be a tough pill to swallow. Some people will be forced to switch to the new satellite from my understanding. If I willingly do it, that’s different. The plans had better be really juicy for me to sign a two year deal again. Even then I’d have to really think it over.
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Matt B, Viasat Employee

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I haven't heard that, Bradley. 
If there is some sort of required migration to VS2, I'd suspect we would treat it like the migrations from AMC-15.  Customers were not charged for the service call.

But I doubt there will be forced migrations, unless we retire our older satellites.
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Bradley

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Ok.  I misread this https://www.exede.com/blog/status-update-viasat-2-newest-satellite/

Essentially, it will cover some areas not currently covered, and if the plan you want is only offered on Viasat 2, then we will need to switch.  

This is actually really good news.  Exede will want a lot of subscribers on the new satellite, so I'm sure we will be looking at some tempting plans coming soon.
(Edited)
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Bev, Champion

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I'm hoping for some promo like a free switchover with new 2 year agreement, or pay to switch and not do a new agreement.
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Mr.Anderson

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neither one of those options sounds good. 

Already a customer, then free switch-over and no new 2 yr agreement.
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Bev, Champion

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Well, the technician that will PROBABLY have to come install the new equipment deserves to be paid, either by the customer, or by Viasat and, if Viasat pays the service call, then it's only fair to give them something for that.

Like getting a new cell phone free from your provider - yes the phone is free, but, you have to renew your contract to get the free phone - only fair, somebody paid for that phone, just not you.
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Glenn W Kelsey

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the vs2 does have new equipment and a repoint is necessary
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Ron D Stricklin

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They can't actually tell you this yet. Some areas will still be serviced by viasat 1. Others by viasat 2. Obviously those still on viasat 1 won't need new equiptment
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VeteranSatUser, Champion

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Everywhere Viasat-1 covers will be covered by Viasat-2 With the exception of Alaska, Hawaii, and the extreme Northwest U.S. Viasat-2 will cover other areas where Viasat-1 didnt cover, such as the Great Plains.

As for the other questions, you will need a new modem and a new tria. There will also be a service call because the dish will need to be repositioned and tuned to the new bird. Whether you need to pay for that service call is unknown at this point.
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Stephen Rice

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I predict that people will complain no matter what Viasat/Exede offers with the new satellite and plans.
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Rique

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Some complaints are well-deserved. I hold out hope that there won't be cause for complaint when Viasat-2 plans become available, but recent business decisions by Viasat have left me less confident and more concerned. Hopefully, my concerns turn out to be unfounded.
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VeteranSatUser, Champion

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Knowing what I know, I would say you are right. No Company is going to get 100% satisfaction. The goal is to do the best you can and reduce customer dissatisfaction as much as possible.