New Month, Same Problem

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
My new month started today. At 10:22 this morning, my usage had been reset to 0. Now at 8:11 p.m. my usage is 2.6 and I HAVE NOT BEEN ON THE INTERNET SINCE THIS MORNING. My computer has been off, my cell is NOT on my wifi. I live in the country and am not close enough to any one else for them to be able to log into my wifi which is all password protected. I don't have any children at home and my husband doesn't even want to touch any kind of electronics. So you explain to me, how I am using data. This is the third month in a row that this has happened and that I have tried to get some kind of answer. I would change companies but they only other one that I can get is no better.
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Bettie Glover

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Posted 1 year ago

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Steve Frederick, Champion

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Bettie, do you have any smart TVs, Blu-ray devices, Xboxes,  Directv or Dish DVRs connecting to your internet?

These are large data users.
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Bettie Glover

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I don't have smart tvs or xbox.I have a blu-ray and Directv but neither are connected to the internet.
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Exede Lindsey

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Hi Bettie, I'm sorry, I know how frustrating this can be. Please allow us to review your account and verify what could be the problem. Please send your account and contact info to exedelistens@viasat.com. Thank you 
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Michele

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Could you please review my account as well? This is almost exactly what happened to me. Our plan switched to 0 again on Feb.28th. I checked meter to make sure it had reset the next morning, It had. I checked again the next day or two. It suddenly read 4.1. We had just gotten Verizon Unlimited Cell data on the 27th. So, I was only using that free Verizon data during daytime hours. I use wifi during the night and to free movies or free tv shows. But I promptly shut if off before or by 5 a.m. If I went 1 minute over would you still charge me for the entire LNFZ time for watching that movie? That is the only thing I can even remotely think of as having happened. I also live in country, no smart tv, no Blue ray tv, no direct tv, do everything I am supposed to do. Help! This is just not right!!! Where do I send contact info for a check on this problem?
(Edited)
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Steve Frederick, Champion

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exedelistens@viasat.com. include aa description of your request and your account number and phone number they can contact you at
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Michele

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Steve, we did this. We received a form email that gave us a list of things we might be doing wrong when I had written in my letter that none of those applied. I was saying that we had been charged for our free zone time. They ignored that. Gave us no indication of checking that and said our problem was closed. How can it be closed if it's exudes fault and nothing has been addressed to reinstate our missing data?