New modem stuck in upgrade mode

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Just got my new modem so I can get liberty. However during install I got the message "a software update is in progress.please wait before entering install mode"
I've been waiting patiently for over an hour with no progress. Why won't my new modem install?
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Tiffany Tillema

  • 2 Posts
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Posted 3 years ago

  • 1
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Brad, Viasat Employee

  • 3532 Posts
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Hi Tiffany
It could take some time but you can also call us at  855-463-9333 and we can see what's going on