New modem

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  • Question
  • Updated 9 months ago
  • Answered
  • (Edited)
My new modem is on the way. I changed my plan to the gold unlimited 150. Will it work under the new viasat 2 or the old viasat 1?
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Roger Davis

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Posted 9 months ago

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Matt B, Viasat Employee

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You'll be on Viasat 1!!

Viasat 2 isn't in service quite yet.  Were you to be under VS2, you would require a new modem, transceiver, and a dish re-point.  
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Roger Davis

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Do we have a choice in which one we want to be on?
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Ike Stewart

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All reports on here are that the unlimited plan wifi modem is Via-Sat 1 only Via-Sat 2 needs a completely different triangular shaped modem and a different TRIA on the dish.  I too have been waiting and am just about at the point of cancelling my via-sat1 unlimited plan upgrade, just got off with live chat customer service, mine is still on back order, no ETA on ship date.  May I ask when you placed your order?    I have been waiting since December 7th or 8th.
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Roger Davis

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It was around the 16th of December.
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johnny c

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In September i ordered an Iphone 8+.  They told me I would get it the following week, three weeks later it was still out of stock.  I cancelled the 8+, and a few days later ordered the Iphone X, got that in four days.

At this point, I would cancel my order and wait to see what V2 has to offer you.Then after reviewing the plans you can make an informed decision.
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VeteranSatUser, Champion

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Good advice Johnny.
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Steve Frederick, Champion

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It will only work on Viasat 1. Viasat 2 requires a different modem, which won't be available until Viasat 2 goes live.